首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
考研
A. Uniqueness B. Attentiveness C. Communication D. Personalization E. Appreciation F. Recognition G. Con
A. Uniqueness B. Attentiveness C. Communication D. Personalization E. Appreciation F. Recognition G. Con
admin
2018-07-10
63
问题
A. Uniqueness
B. Attentiveness
C. Communication
D. Personalization
E. Appreciation
F. Recognition
G. Consideration
It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are several ways to go above and beyond good customer service and boost customer loyalty.
【R1】______
New York restaurant owner Danny Meyer is a master of detail, and his employees are trained to notice, and when appropriate act on, even the tiniest scraps of information they observe or discover about a guest. If you happen to mention when making a reservation that it’s a birthday dinner, the manager will make it a point to come to the table and extend Danny’s birthday wishes to the appropriate person.
【R2】______
Greeting your customer by name is a very meaningful and treasured detail that adds greatly to the way they experience doing business with you. If your office works by appointment, the receptionist should make sure she knows just who will be walking in the door next, and immediately greet them with eye contact, a smile and "Good morning, are you Mr. Morgan?" if she isn’t sure if it’s Mr. Morgan, or simply, "Good morning Mr. Morgan" if he is.
【R3】______
Don’t we all have a story about the coffee shop waitress who doesn’t ever need to be told how we like our iced tea, or the diner where the cook starts to make the same thing you always order the minute he sees you walk in the door? The salesperson who sends gifts in pink because she remembers that’s your favorite color. These experiences add value, and they also instill an enormous amount of loyalty. Is there anything you and your staff can do to ensure your customers know that you not only pay attention to their preferences, but remember them and cater to them for each and every transaction?
【R4】______
When customers buy something that includes an outside component that’s integral to its use or makes it more user-friendly, do you ask if they have that thing or if they still have enough of it left? For example, if you sell birthday cakes, do you have candles to go with it? If you have a pediatric dental practice, do you have a little stepstool in the bathroom so the child can reach the sink?
【R5】______
What do you do to show your customers, your clients or your patients that you appreciate them? After all, there are probably several other businesses that do what you do. Feeling appreciated is an experience that is universally meaningful. Always be sure to let your customers know that you are extending this extra to them because they are a valued customer and you want to show them that you appreciate them.
Meaningful, memorable, fun, unusual and unexpected experiences influence the way customers perceive you in general and feel about you in particular. These little details are so easy to overlook, so tempting to brush off as unimportant But add a number of seemingly minor details together, and you end up with something of far more value than you would without them.
【R5】
选项
答案
E
解析
第六段多次提到了appreciate一词,段中内容是讲述要对顾客心怀感激,故本段最恰当的标题应该是E项Appreciation“心存感激”。
转载请注明原文地址:https://kaotiyun.com/show/ng6Z777K
0
考研英语一
相关试题推荐
Thefollowingparagraphsaregiveninawrongorder.ForQuestions41-45,youarerequiredtoreorganizetheseparagraphsintoa
Seariseasaresultofglobalwarmingwouldimmediatelythreatenthatlargefractionoftheglobelivingatsealevel.Nearlyo
DuringMcDonald’searlyyearsFrenchfriesweremadefromscratcheveryday.RussetBur-bankpotatoeswere【C1】______,cutintos
InternetdatashowsthatAmericanyoungeradultshavebecometheprimarygroupmadaboutalteringtheirpersonalappearance.Onc
InternetdatashowsthatAmericanyoungeradultshavebecometheprimarygroupmadaboutalteringtheirpersonalappearance.Onc
Whohasn’twantedtomasternotjusttwolanguagesbut10?TakeGiuseppeMezzofanti,a19th-centurypriestwhowassaidtobe【C1
InalabinOxfordUniversity’sexperimentalpsychologydepartment,researcherRoiCohenKa-doshistestingarelativelynewbra
Thesearedarkdaysforthebookbusiness.Borders,aonce-hugebookseller,【C1】______onJuly18ththatitwillclosedownitsre
Nonverbalcommunicationishugelyimportantinanyinteractionwithothers;itsimportanceismultipliedacrosscultures.Thisi
随机试题
Thedoctordidnotruleoutthepossibilityoffoodpoisoning.
伤寒并发肠穿孔和出血容易发生的时间是
A下丘脑性闭经B垂体性闭经C卵巢性闭经D子宫性闭经E其他内分泌异常神经性厌食症患者的闭经属于
女,56岁,有房颤病史5年。突发眩晕、恶心呕吐6小时来院。体检:神志清,右侧瞳孔2mm,左侧瞳孔3mm,右侧面瘫,颈软,左侧半身痛温觉减退,血压110/70mmHg。下列诊断首先考虑的是
成年人发生缺铁性贫血最常见的原因是
5个月小儿辅食可选择
某公司月初甲产品结存金额1000元,结存数量20个,采用移动加权平均法计价。本月10日和20日甲产品分别完工入库400个和500个,单位成本分别为52元和53元;本月15日和25日分别销售该产品380个和400个。该甲产品月末结存余额为()元。
全民所有制工业企业职工代表大会的工作机构是()。
已知一台时钟频率为2GHz的计算机的CPI为1.2。某程序P在该计算机上的指令条数为4×109条。若在该计算机上,程序P从开始启动到执行结束所经历的时间是4s,则运行P所用CPU时间占整个CPU时间的百分比大约是()o,
“俏色”指的是一种利用玉的天然色泽进行雕刻的工艺。这种工艺原来被认为最早始于明代中期,然而,在商代晚期的妇好墓中出土了一件俏色玉龟,工匠用玉的深色部分做了龟的背壳,用白玉部分做了龟的头尾和四肢。这件文物表明,“俏色”工艺最早始于商代晚期。以下哪一
最新回复
(
0
)