首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is
When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is
admin
2011-01-10
43
问题
When a customer finds that an item he bought is faulty or does not live, up to the manufacture’s claim for it, the first step is to present the warranty(保单)or any other helpful records at the store of purchase. In most eases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the"higher up"the consumer takes his complaint, the faster he can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, especially when the consumer call demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible, but if a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumer’s rights.
If the consumer wants a quick settlement of his problem, it is better to complain to______ .
选项
A、a public organization
B、the manufacturer
C、the store manager
D、a shop assistant
答案
C
解析
推断题。第三段第一句告诉我们,最简单最普通的方式是直接向商店经理申诉(to complain directly to the store manager),然后说顾客越急于申诉索赔,商店经理就越渴望去理赔。
转载请注明原文地址:https://kaotiyun.com/show/ngfK777K
本试题收录于:
山东省大学英语三级题库大学英语三级分类
0
山东省大学英语三级
大学英语三级
相关试题推荐
Readingortheenjoymentofbookshasalwaysbeenregardedamongthecharmsofaculturedlifeandisrespectedandenviedbyth
Eagles,soaringhigh,powerful,andfearless,havealwaysmadepeoplethinkofstrength,freedomandcourage.Forthisreason,c
A、Teacherandstudent.B、EmployerandEmployee.C、Doctorandpatient.D、Travelagentandcustomer.B
Singletons,referringtothosewholivealone,arebeingcomfortedbywell-meaningfriendsandfamilyandtoldthatnothavinga
Singletons,referringtothosewholivealone,arebeingcomfortedbywell-meaningfriendsandfamilyandtoldthatnothavinga
A、It’smanufacturedtobestrong.B、Itbendswithoutbreaking.C、Thatchersnailitdownsecurely.D、Thewindscanpassthroughi
She______herresearchintothecauseofcancerinspiteoffinancialproblems.
Thebenefitsofquittingsmoking—reducedriskofcancerandmanyotherhealthproblems—areknown.Butformillionsofsmokers,t
Thebenefitsofquittingsmoking—reducedriskofcancerandmanyotherhealthproblems—areknown.Butformillionsofsmokers,t
Thebenefitsofquittingsmoking—reducedriskofcancerandmanyotherhealthproblems—areknown.Butformillionsofsmokers,t
随机试题
输入/输出设备与处理机速度不匹配的问题可采用设置________的方法解决。
A、选用药物不当B、合并用药不当C、用药过量D、重复用药E、无必要使用价格昂贵的药品给流感病人开白蛋白的现象属于()。
工程建设监理投资控制在施工阶段主要工作是( )。
当人口水流深度小于洞口高度,在涵洞全长范围内,水面不接触洞顶,系自由水面,该涵洞称为()涵洞。
建设工程施工现场临时室外消防给水系统的设置应符合哪些要求?
在有购货折扣的情况下,计入存货历史成本的购货价格是()。
具体来讲,我国的银行监管目标主要有()。
第一次国共合作实现的条件有:①中共吸取“二七”惨案的教训②“国民党是真正的民主派”③孙中山思想发生了伟大转变④“打倒列强除军阀”成为全国人民的共同愿望
数据库设计的四个阶段是:需求分析、概念设计、逻辑设计和()。
微机硬件系统中最核心的部件是()。
最新回复
(
0
)