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  3. E-commerce Is Here to Stay Neither the absolute level of Internet sales nor the growth rate tells the whole story, but this

E-commerce Is Here to Stay Neither the absolute level of Internet sales nor the growth rate tells the whole story, but this

admin2010-02-17  56
问题                                       E-commerce Is Here to Stay
    Neither the absolute level of Internet sales nor the growth rate tells the whole story, but this year e-commerce became a mainstream retail channel.
     You don’t have to look far to find reasons for pessimism, however: a sluggish economy, the aftershocks of Sept. 11, and the problems of particular Web retailers. And even if consumer e-tailers don’t post big numbers during the holiday shopping season, Web retailers have done a lot of work behind the scenes to make the Internet a viable channel overall.
     Web commerce now has a more reasonable set of expectations. Many a dot-com company boasted that it would put traditional stores out of business. Remember Web grocers? Like many of their dot-com peers, those who went it alone folded or were consumed by traditional grocers. Now, the once independent Web grocers make up the online channel for retail supermarkets.
     Likewise, e-tailers seldom think of themselves any more as the entire sales channel -- but that doesn’t mean they are disappearing altogether. Instead, they now form one part of a larger selling strategy.
     Not only has the Web channel become main stream, but also it has helped make a multichannel approach more effective. A customer can buy a sweater online, and then return it at the store. Or a customer can try that same sweater on in the store but buy it online. An online presence improves the shopping experience for consumers, while retailers benefit from the different points of interaction with potential customers.
     Finally, retail Web sites have done a better job at fulfillment, especially when dealing with tricky problems such as merchandise returns. Sites have also gotten better at delivering on promises. This year, you probably won’t see as many people complaining that the toys they bought for Christmas haven’t shown up or that orders were duplicated. Customer relationship management technology has helped sites manage customer concerns and improve relationships with customers.
     So don’t fall for the head-shaking this season over online retail. Business-to-consumer e-commerce is more than just here to stay -- it’s here now.
Nowadays e-tailers have ______
选项 A、developed their own unique sales system
B、formed a viable sales channel themselves
C、become a part of the whole retailing strategy
D、established their own reasonable supermarket
答案C
解析 本题是推理题。根据提问，应该找到网络零售商做成功的事情。文章的第四段说到：the once independent Web grocers make up the online channel for retail supermarkets。第五段里又说到：they now form one part of a larger selling strategy．第六段里又提及Not only has the Web channel become mainstream，but also it has help
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