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What does the speaker suggest you do when you are not served properly at a restaurant?
What does the speaker suggest you do when you are not served properly at a restaurant?
admin
2011-01-08
26
问题
What does the speaker suggest you do when you are not served properly at a restaurant?
The way to complain is to act business-like and important. If your complaint is immediate, suppose you got the wrong order at a restaurant, make a polite but firm request to see the manager. When the manager comes, ask his or her name. And then state your problem and what you expect to have done about it. Be polite! Shouting or acting rude will get you nowhere. But also be firm in making your complaint. Besides, act important. This doesn’t mean to put on airs and say "do you know who I am?" What it means is that people are often treated the way they expect to be treated. If you act like someone who expects a fair request to be granted, chances are it will be granted. The worst way to complain is over the telephone. You are speaking to a voice coming from someone you cannot see. So you can’t tell how the person on the line is reacting. It is easy for that person to give you the run-around. Complaining in person or by letter is generally more effective. If your complaint doesn’t require an immediate response, it often helps to complain by letter. If you have an appliance that doesn’t work, send a letter to the store that sold it. Be business-like and stick to the point. Don’t spend a paragraph on how your uncle John tried to fix the problem and couldn’t.
选项
A、State your problem to the head waiter.
B、Demand a discount on the dishes ordered.
C、Ask to see the manager politely but firmly.
D、Ask the name of the person waiting on you.
答案
C
解析
细节题。本题询问“当你在餐馆里得到不周到的服务的时候,你该怎样做?”根据问题关键词restaurant可以定位文章中的第二句话If your complaint is immediate,suppose you got the wrong order at a restaurant,make a polite but firm request to see the manager.(如果餐厅给你上错菜了,你应该礼貌但语气坚定地要求见经理。)这和答案C相符。A说把问题向领班反映;B说要求把菜价打折;D说询问服务生的名字;这些文中都没有提及。因此正确答案是C。
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0
大学英语四级
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