2. 外语
  3. Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening

admin2010-04-03  27
问题     Self-esteem is a private, individual matter. It goes up and down from day to day, or even from hour to hour. Thus, strengthening self-esteem is no easy task. But managers can help improve employees’ self-esteem in the following ways.
    Firstly, they must create a work environment that invites people to feel good about themselves and the work they do. They must not damage or lower the self-esteem of others. Managers should avoid something said or done to someone that wears away their feelings of self worth and satisfaction in performance. For example, it is unacceptable to greet a lazy employee with comments like "Late again! You win the prize for being the least reliable person here."
    Secondly, they must develop ways of communicating real respect and concern to the employees by actively helping them improve their self-image and to feel better about themselves and their performance. For example, comments like, "I knew you could do an exceptional job on that new assignment--and you proved me right!" If sincere, it will make an employee’s day.
     Lastly, give specific rather than general praise. Managers can’t just go around saying to employees, "I really appreciate your work" or "Thanks’--your employees will think you’re running for political office! Instead, be specific about what was done and the positive consequences of the action. For example, "That report you did for me on Thursday was just what I needed for my marketing meeting."  And be sure to give the feedback to the person as soon after the event as possible.
According to the passage, creating the work environment should consider
选项 A、the role of high efficiency at work
B、employees’ self-value for their work
C、employers’ satisfaction about their work
D、the importance of the prize for the company
答案B
解析 事实细节题。本题询问根据这篇文章，营造工作环境应该考虑什么。根据第二段第三句话可知，要营造良好的工作环境，经理们要避免伤害员工对工作的自我价值感，故选项B为正确答案。选项A(工作的高效率作用)、选项C(老板对员工工作的满意程度)和选项D(奖励对公司的重要性)在文中均未提到，故不选。
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