首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
• Read the article below about web serf-service. • Choose the best sentence from the opposite page to fill each of the gaps. • F
• Read the article below about web serf-service. • Choose the best sentence from the opposite page to fill each of the gaps. • F
admin
2010-01-22
36
问题
• Read the article below about web serf-service.
• Choose the best sentence from the opposite page to fill each of the gaps.
• For each gap 8-12, mark one letter (A-G) on your Answer Sheet.
• Do not use any letter more than once.
Web self-service
Many of today’s e-business systems revolve around the concept of self-service applications. Serf-service is a web-based experience that’s rich and concise enough to bring the user through to the logical end of a process or transaction without direct human assistance. In addition, self-service systems comprise voice-based customer response systems. These systems are increasingly integrated and complementary to web-based experiences.
Because the Internet is a multimedia environment, we have the opportunity to change the way companies and customers interact. By building systems that allow us to identify the transaction, the data, the people, the service and the results, it’s easy to see how self-determination is possible with a computer. For example, we can provide the ATM, the research, the bank teller, the investment portfolio, and the impact on our retirement plan all in one environment. (8) We can service ourselves, gaining advice and recommendations based on how to make, then execute, a decision.
To fully understand the importance of serf-service, let’s first re-establish some principles that have recently fallen out of favor. The meltdown of many dot-coins has caused some brick-and-mortar firms to reinforce their positions regarding people-intensive systems, rather than investing in serf-service. (9) Forget that notion.
In reality, self-service is a strategy and technology that’s not going away. It’s going to become very large, and new and renewed companies will embrace it in a big way. The goal is to carefully select where to use self-service applications and techniques. (10) Instead, many bland and ineffective experiences involving human interaction can be simplified and dramatically improved by the use of a self-service application.
To figure out where self-service can be best applied, look at the partnerships your organization has, whether they’re with employees, customers, or suppliers. For example, serf-service can help you improve the way employees gather and re-use information, or enable mom sophisticated distribution channels.
Self-service has already been used in many ways for distribution and support applications. It improves the quality of service for applications that are repeatable and have defined procedures. And it also allows the volume of service to scale without adding large numbers of incremental staff. Those two goals alone should place serf-service high on your organization’s list of priorities. (11) But some companies have reversed that trend by realizing there’s no way for them to scale or provide necessary service to partners and customers without self-service at the core of the strategy.
If a company seeks out self-service application opportunities early in any organizational improvement program, they will create value, codify knowledge, and improve customer service in a single stroke. (12) .
A Some might consider that web-based self- service has had its day.
B Understand that self-service systems, however, require a complex blend of business, work process and technology understanding.
C The connection between research, decisions, transactions and recording can all be in one location.
D There is a belief that serf-service ’systems are too difficult and too complicated to apply and, consequently, to last long.
E Serf-service applications are often relegated to those that can’t be developed with traditional systems, making the self-service option the last stop in the line when determining strategies.
F In addition, self-service systems comprise voice-based customer response systems.
G It’s not designed to replace situations where human interaction is necessary.
选项
答案
B
解析
转载请注明原文地址:https://kaotiyun.com/show/pksO777K
本试题收录于:
BEC中级阅读题库BEC商务英语分类
0
BEC中级阅读
BEC商务英语
相关试题推荐
•Readtheextractbelowaboutadvertising.•Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.
•Readthistexttakenfromabusinessmagazine.•Choosethebestsentencefrombelowtofillineachofthegaps.•Foreachg
•Lookatthesesentencesandthefivepassageschosenfromabookletentitled"HowDoIGetIntoExport".Thebookexplainsste
•Readthearticlebelowaboutnewproductsandservicesofferedbyhotelsandairlines.•Inmostofthelines41-52thereisone
•Readthearticlebelowaboutcoherence.•Foreachquestion31—40writeonewordinthespaceonyourAnswerSheet.
•Readthearticlebelowaboutcoherence.•Foreachquestion31—40writeonewordinthespaceonyourAnswerSheet.
Inmostlinesofthefollowingtext,thereisoneunnecessaryword.Itiseithergrammaticallyincorrectordoesnotfitinwith
Readthearticlebelowaboutamethodoflearninglanguagesforbusinesspeople.Choosethebestwordfromtheoppositepageto
Readthefollowingextractfromanarticleabouttheadvantagesofmakingthefirstoffer/demandinnegotiation.Foreachquesti
Readthefollowingextractfromanarticleabouttheadvantagesofmakingthefirstoffer/demandinnegotiation.Foreachquesti
随机试题
A基底膜顶段最大振幅振动B基底膜中段最大振幅振动C基底膜起始段最大振幅振动D基底膜起始段振动,然后以行波形式向顶部传递E行波经过最大振动的点后,振幅急剧减小,最后消失中频声波传入耳蜗将引起
关于碘及碘化物的药理作用特点不正确的是
医学科研的根本价值目标是
叶某将自有房屋卖给沈某,在交房和过户之前,沈某擅自撬门装修.施工导致邻居赵某经常失眠。下列哪些表述是正确的?(2013年卷三第55题)
“经营单位”栏:()。“运输方式”栏:()。
甲公司是一家生产和销售高效照明产品的企业,国家为了支持高效照明产品的推广使用,通过统一招标的形式确定中标企业、高效照明产品及其中标协议供货价格,甲企业作为中标企业,需以中标协议价格减去财政补贴资金后的价格将高效照明产品销售给终端用户,并按高效照明产品实际安
江苏淮安大云山汉墓群是汉代的一座规模宏大的陵园,总面积达25万平方米,考古显示周边曾有500米见方的围墙,里面曾经有密集的建筑群,陵园东门尚有道路、阙基等遗迹存在。经过鉴定,该墓主人是西汉江都王刘非。以下哪项如果为真。最不能支持上述鉴
在执行下列命令SEEK、FIND、LOCATE、TOTAL和JOIN时,不用首先对表文件进行索引的命令是______和______。
Youknowwhatotherpeoplemean.Youthinkwhatotherpeoplehavesaidisfight.
Thefollowingisanadvertisement.SecurityandPrivacyonWalmart.comHowWeProtectYourPrivacy:
最新回复
(
0
)