首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim
admin
2012-07-17
27
问题
When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claim for it, the first step is to present the warranty (担保,保单), or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" the consumer takes his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favour, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work".
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
When a consumer finds that his purchase has a fault in it, the first thing he should do is to
选项
A、show some written proof of the purchase to the store
B、write a firm letter of complaint to the store of purchase
C、threaten to take the matter to court
D、complain personally to the manager
答案
A
解析
本题是一道具体细节题。问当顾客发现自己所买的商品有问题时,他首先应该做什么。文章第一段指出,当一位顾客发现她或他所购买的商品是假的,或在某些方面达不到厂家所标榜的质量时,首先应向出售商店提交质保单或其他有关单据,这也许有助于问题的解决。在大多数情况下,这样做会有个结果。如若不然,还可以利用种种其他方式使自己满意。因此,本题的正确答案应是A“向商店出示购买商品的书面单据”。
转载请注明原文地址:https://kaotiyun.com/show/pmXO777K
0
在职攻硕英语联考
相关试题推荐
Thegreatchariotofsociety,whichforsolonghadrundownthegentleslopeoftradition,nowfounditselfpoweredbyaninter
Thegreatchariotofsociety,whichforsolonghadrundownthegentleslopeoftradition,nowfounditselfpoweredbyaninter
Whenaneight-lanesteel-truss-archbridgeacrosstheMississippiRiverinMinneapoliscollapsedduringtheeveningrushhouron
OneofthelargestearthquakeseverrecordedhitonBoxingDay2004.TheresultingtsunamidevastatedhugeswathsoftheIndian
OneofthelargestearthquakeseverrecordedhitonBoxingDay2004.TheresultingtsunamidevastatedhugeswathsoftheIndian
Thenewsthatthepresidenthadsubmittedhisresignationcausedagreat______.
Autobiographicaladvertisingcan______consumers’pastmemoriesabouttheproductorbrand.
Collegepaysoff.Financially,sure,butalsoinwaysthatareimpossibletomeasure.【T1】Fromtheearliestdaysofourcount
Thisprojectwouldgivescientistsnew______intowhatishappeningtotheEarth’satmosphere.
Sheboughtvarious______,whichlaterremindedherofthetriptoThailand.
随机试题
党的十八大以来,为了更好适应我国国家安全面临的新形势新任务,实现国家的长治久安,我们党明确提出了总体国家安全观。总体国家安全观的宗旨是()
(2018年省属)膳食纤维是一种不能被人体消化的碳水化合物。下列食物中,可增强人体膳食纤维摄入量的食物是()
过点P(-1,3,4)并且平行于Oyz平面的平面方程为____________
家兔静脉内注入20%葡萄糖10ml,尿量将增加,其原因是
甲状旁腺癌的超声表现有
"危险三角"的疖易并发
AMI患者半夜突然出现呼吸困难,咯粉红色泡沫痰,第一心音减弱,舒张期奔马律,心尖可闻及2级收缩期杂音。该患者诊断
西湖公司和东湖公司经常性存在货物买卖。4月24日,西湖公司电话通知东湖公司发货。东湖公司遂于4月25日按照惯例将货物交给承运人以运抵西湖公司。4月26日,西湖公司又电话通知东湖公司不需要该批货物。下列说法正确的是:()
2018年1月,李某找到刘某委托其代办某银行信用卡,并签订了委托授权书,载明由刘某全权代理李某与银行签订相关合同,但事后李某口头声明合同是网上找的模板,刘某只能代办信用卡,刘某表示同意。信用卡办理成功后,刘某一直未交付给李某。后刘某因为急需用钱在告知李某并
______youfeeltooilltogoout,Iwouldrathernotstayathometonight.
最新回复
(
0
)