首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
You will hear a conversation between two Human Resources managers, Maria and David, about how to reduce staff turnover in their
You will hear a conversation between two Human Resources managers, Maria and David, about how to reduce staff turnover in their
admin
2013-07-20
67
问题
You will hear a conversation between two Human Resources managers, Maria and David, about how to reduce staff turnover in their company.
For each question(23-30), mark one letter(A, B or C)for the correct answer.
After you have listened once, replay the recording.
Woman: David, this issue of staff turnover has been brewing for a while. I assume you’ve had time to read the report from the consultants we called in to look at the problem? And I was horrified to see that turnover of staff is now up to forty-five per cent a year. Can we put our heads together and see what we can come up with?
Man: Yes, I’ve read the report and I agree we need to deal with this fairly urgently.
Woman: Now, I’m aware that our pay rates have not been competitive for a while, but we still seem to be able to recruit, so we need to look at what happens when people actually start here. They seem to become unhappy when they realise how much we require of them - and in fairly difficult circumstances as well. I think most staff are conscious of how essential they are to our success, but that’s clearly not enough . . . what’s your view?
Man: Well, reading through the consultants’ report, it seems there are serious issues affecting all grades of staff - for example, they mentioned the fact that, although new recruits are well catered for, there’s no real ongoing training. Then it noted that, once sales staff reach a certain level, there’s nowhere for them to go. And also it found that the higher levels of management would like a more clearly defined role in the organisation. It seems there are a range of problems.
Woman: Yes, and it’s not been helped by that newspaper article about our expansion. It was so critical that I think it will start affecting our ability to attract new staff. We’ve already got too many skilled staff leaving, and having a shortage in other areas will just compound the problem. Certainly the article didn’t present a very confident view of our future - but people on the inside have more faith in us, thank goodness.
Man: Well, we’ve got a range of options, haven’t we? I think we’ve got a good communication system in place now - most of the managers feel that’s working fairly well. But we need to make sure we’re all working towards the same recognisable end. We need a system in place so everyone knows what they’re doing and why. Other alternatives, like offering rewards for achieving performance targets, don’t really address the underlying problem.
Woman: Hmmm - I know that our closest competitor, Harston’s, had a similar problem a few years ago, and they seem to have addressed it successfully by deciding to get all the staff together every year, somewhere different like a hotel, and getting them to talk about what’s bothering them. But I think you get the same result by using an appraisal system. I think Harston’s also tried to prevent problems arising in the first place by setting up a system where all new staff were assigned a mentor, but, er, I’m not sure how effective it’s been.
Man: Umm . . . and what about this issue of training that the consultants raised?
Woman: Well, I think we’ll have to consider a bigger programme, but to save costs, perhaps we should only send our more motivated staff on courses? That may work better.
Man: I’m not sure that we do need more. And I actually think it’s the courses that need careful planning rather than focusing on who attends. If the programme is appropriately directed at particular topics, then it will be relevant to all the staff involved in that area.
Woman: Mmm - suppose so.
Man: We’ve also got to look at how we can compensate people better when we’re not in a position to raise our basic salaries.
Woman: Yes - well, for the moment, we could perhaps increase staff loyalty by offering stock options as a carrot - say when people have been here for a year. If we go down the route of offering bonus payments, then it looks attractive initially, but I’m not sure it’s effective in the long run, because it depends on reaching targets. You know, considering what those consultants charged, they haven’t really come up with any useful solutions, have they?
Man: No, you’re right. Look, let’s go away and get this down on paper and then we can draw up a detailed proposal of what we think should be done in the next year. We’ll give that to the MD and, if he agrees, he can take it to the Board next month.
Woman: OK, I’ll email you something, and we can meet next week . . .
[pause]
Now listen to the recording again.
[pause]
That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.
[pause]
Note: Teacher, stop the recordings here and time ten minutes. Remind students when there is one minute remaining.
That is the end of the test.
选项
A、there should be input from staff into the planning of the courses.
B、staff should be more carefully selected for them.
C、more care should be taken in the choice of issues to address.
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/pvOd777K
本试题收录于:
BEC高级听力题库BEC商务英语分类
0
BEC高级听力
BEC商务英语
相关试题推荐
Whataretheytalkingabout?
Whereisthistalktakingplace?
Whereisthisconversationtakingplace?
Whatarethespeakersmostlydiscussing?
WhatisMaryTroger’sjobatYakoCorporation?
Whathashappenedtothecompany’ssalessincelastyear?
Whomostlikelyisgivingthetalk?
Whomostlikelyisgivingthetalk?
A、 B、 C、 B(A)该选项可以回答提出请求的提问。(B)该选项的意思是同一个,只是看上去不一样,所以正确。(C)留意projector和project发音的相似。
A、 B、 C、 A回答以Howmuchtime开始的问句时要有表示时间段的词。所以提到“三周”的(A)是正确答案。(B)是为了将题干中出现的project及其名词形式projection相混淆而设的陷阱。(C)也是
随机试题
患者,女性,50岁因胸闷、咳嗽、咳痰、呼吸困难、尿少就诊,既往有风湿性心脏病二尖瓣狭窄。考虑患者出现了心力衰竭,诱发心力衰竭最常见的因素是
商业汇票的付款期最长不得超过()个月。
关系营销是指()。
根据以下资料,回答以下问题。2011年1—7月住宅和商业营业用房投资额占总投资的()。
根据下列材料回答问题。2013年,我国国内生产总值568845亿元,比上年实际增长7.7%。其中,第一产业增加值56957亿元,第二产业增加值249684亿元,第三产业增加值262204亿元。第一产业增加量占国内生产总值的比重为10.0%,第二产业
美国的繁荣是依靠企业不断涌现的新发明,这些发明促使汽车、飞机制造、化工、制药、电子、计算机等领域出现了一批新工业和新产品。因此,经济不断壮大的最好保障是企业在科学研究和发展方面增加经费。以下哪项为真,最能削弱以上的命题?
Let’sbuyourticketswhileIstillhave______.
ThemilitaryaspectoftheUnitedStatesCivilWarhasalwaysattractedthemostattentionfromscholars.Theroarofgunfire,t
A、Plane.B、Train.C、Car.D、Ship.A
UsingtheMindtoFightDiseasesA)Psychologyhasanewapplicationinthefieldofmedicine.Manydoctors,togetherwiththeir
最新回复
(
0
)