首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
A、By making the complaint firmly and impolitely. B、By explaining clearly the problem with the item. C、By describing generally wh
A、By making the complaint firmly and impolitely. B、By explaining clearly the problem with the item. C、By describing generally wh
admin
2020-06-06
37
问题
Good morning. I’m Mario Ritter. Today I am going to talk about how to make an effective complaint. When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer’s claims, the first step is to present the warranty, or any other records which might help, at the store of purchase. In most cases, this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the "higher up" his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, assuming he or she has a just claim.
Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, rather than by making general statements. For example, "The left speaker does not work at all and the sound coming out of the right one is unclear" is better than "This stereo does not work". The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer’s rights.
23. What should a consumer first do when he finds the item he bought is faulty?
24. How can a consumer make his complaint more effective?
25. What may the manager advise the consumer to do?
选项
A、By making the complaint firmly and impolitely.
B、By explaining clearly the problem with the item.
C、By describing generally what is wrong with the item.
D、By avoiding direct contact with the manager.
答案
B
解析
四个选项都是by doing sth.的介词短语,推测题目可能问做某事的方法。录音中提到如果消费者态度礼貌而坚决地进行投诉,尤其是能直接展示商品的问题时,投诉最为有效。但如果无法做到,消费者最好能提供商品问题的确切信息而不仅仅是泛泛地说商品有问题,因此本题选B项“解释清楚商品的问题所在”。A项错在impolitely“无礼地”,C项错在describing generally“大致地描述”。录音中强调,消费者最好亲自到店当面投诉(complain person),D项“避免与商店经理的正面接触”与该处录音内容相反。
转载请注明原文地址:https://kaotiyun.com/show/qBP7777K
0
大学英语六级
相关试题推荐
Utopiaisaperfectplace.Itisaplacewithoutwar,hunger,poverty,orcrime.Itisaplacewherethepeopleworktogetheran
Innovation,theeffectiverecipeofprogress,hasalwayscostpeopletheirjobs.Overthepast30yearsthedigitalrevolutionh
Althoughtherearebodylanguagesthatcancrossculturalboundaries,cultureisstillasignificantfactorinallbodylanguage
A、Verynormalinthe21stcentury.B、Absolutelycorrectforever.C、Profoundlywrongfornow.D、Rattierabsurdinthe19thcentur
WhySustainableBuildingsNeedtoFocusonCommunityAndCollaboration?[A]Accordingtothegovernment,buildingsintheUKacco
Thereisneveragoodtimetohaveaheartattack,butthewisepersonafflictedwithcloggingarteries(动脉堵塞)mightwanttobees
DoBritain’sEnergyFirmsServethePublicInterest?[A]Capitalismisthebestandworstofsystems.Lefttoitself,itwillemb
Forthispart,youareallowed30minutestowriteashortessayonthetopicDeclineinMorals.Youshouldwriteatleast150w
Forthispart,youareallowed30minutestowriteacompositionentitledIsItBettertoHaveaStableJob?Youshouldwriteat
A、Hewastakingpicturesofthescenery.B、Hewaswaitingtoattendasecretmeeting.C、Hewasdoinghisjob.D、Theweatherwas
随机试题
WhydidKathyAllenneedtofindherbirthmother?Howisfindingabirthmotherlikegettingakeytoadiary?
女性,52岁,感染性休克,处于DIC早期,行肝素抗凝治疗。在用药前后要测定
以滋阴清热,养血安神为主要功用的方剂是()
(2011年)某行业协会的全体会员企业在相关市场的市场份额合计达到85%。由于近期原材料涨价影响了行业利润,该协会遂组织召开了由会员企业领导人参加的行业峰会,与会代表达成了提高产品价格的共识。会议结束后,该协会向全体会员企业印发了关于提高本行业产品价格的通
初中生晓东放学后在校外玩耍时不慎摔伤。对此事故,承担责任的主体应是()。
阅读下面的文字,完成问题。吟风张绪佑昨夜一阵凛风,将报社门前台阶上的盆景吹得落叶满地。昨日还是满树黄叶的银杏,忽然间只剩光骨临风了。季风就这样将冰清玉洁的冬姑送临。日复一日,当我踏上门前的台阶,总要留心关注这盆银杏的
投射效应是指以己度人,认为自己具有某种特性,他人也一定会有与自己相同的特性,从而把自己的感情、意志、特性投射到他人身上,同时认为对方也应该有同样的感受和认知。简单来说,这是一种强加于人的一种认知障碍。根据上述定义,下列属于投射效应的是:
Imposesanctionsfor
HowtoSucceedinYourLiteratureClassCollegeliteratureclassmayseemdifficulttobeginners,especiallywiththeirlan
Thispartistotestyourabilitytodopracticalwriting.Youarerequiredtounitearesumeaccordingtothefollowinginforma
最新回复
(
0
)