首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Read the article below about customer relationship management. Choose the correct word or phrase to fill each gap from A, B, C o
Read the article below about customer relationship management. Choose the correct word or phrase to fill each gap from A, B, C o
admin
2013-04-20
70
问题
Read the article below about customer relationship management.
Choose the correct word or phrase to fill each gap from A, B, C or D on the opposite page.
For each question(21-30), mark one letter(A, B, C or D)on your Answer Sheet.
There is an example at the beginning(0).
Customer Relationship Management
In today’s fast-moving market, it is a simple(0)______that products are constantly being replaced by something new. For companies large and small, the most important real(21)______ with measurable, long-term value is loyal, one-to-one customer relationships. However, despite their importance, they do not(22)______ on any company’s balance sheet. If a company lost 10% of its inventory to theft, it would react swiftly, but if the company loses 10% of its customers, this may not be(23)______
In this age of product(24)______ , in which the market fails to perceive any profound difference between products or companies, effective management of customer relationships is critical in achieving a competitive(25)______ Delivering quality service and achieving high customer satisfaction have been closely(26)______ to profits, and consequently the(27)______ all companies are trying to make is to provide more internal and external customer relationship focus. By(28)______ available information technology, leading companies have already shortened process and response times, increasing customer satisfaction.
But companies must make a profit to survive, so telling a chief executive to focus more on customers, through the use of expensive information technology, may fall on deaf ears unless it can be demonstrated that such investments will be(29)______in terms of revenue, market share and profits. Certain companies are responding to this new customer focus by completely(30)______ their traditional financial-only measurements of corporate performance, and seeking new ways of measuring customers’ perceptions and expectations.
选项
A、detected
B、regarded
C、conceived
D、distinguished
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/qD7d777K
本试题收录于:
BEC高级阅读题库BEC商务英语分类
0
BEC高级阅读
BEC商务英语
相关试题推荐
Whathascausedachangeintheclassschedule?
WhattypeofbusinessisFindersBuyers?
WhattypeofbusinessisHarmonyforLess?
Lookatthegraphic.Whatcolorpaintwillthewomanmostlikelychoose?
Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhavetochooseoneofthetopicsfromthe
Askingquestions征询
Theinterlocutorasksyouquestionsonanumberofwork-relatedandnonwork-relatedsubjects.
•YouwillheararadiointerviewbetweenawomanjournalistandMichaelDell,ChairmanofDellInc.andhisnewCEO,KevinRolli
•YouwillheararadiointerviewbetweenawomanjournalistandMichaelDell,ChairmanofDellInc.andhisnewCEO,KevinRolli
随机试题
女性,40岁。4年前呼吸道感染后出现咳嗽伴胸闷,此后反复发作,伴有喘息,多于呼吸道感染后出现,3天前再次发作。体检:呼吸30次/分,口唇微绀,两肺叩诊过清音,闻及哮鸣音,心率110次/分,律齐。为判断病情严重度,急需哪项检查
MRI诊断直肠癌的依据,不包括
在脑中心疝的治疗中,哪一期为抢救治疗的关键时期
资产负债表中“存货”项目的金额,应根据( )账户的余额分析填列。
中央银行为实现特定经济目标而采用的控制和调节货币、信用及利率等方针和措施的总称是()。
下列选项中,关于税负转嫁说法正确的是()。
无法有效防御DDoS攻击的措施是(16)。
Internet使用TCP/IP协议实现了全球范围的计算机网络的互连,连接在Internet上的每一台主机都有一个IP地址。下面哪一个不能作为IP地址?
C
Whatwastheman’sexcuseforhavingbeenlatethistime?
最新回复
(
0
)