首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The information was When putting a call through, staff should always
The information was When putting a call through, staff should always
admin
2010-08-20
123
问题
The information was
When putting a call through, staff should always
So, if everyone is here, I’ll make a start. Now as you might know, a few months ago we asked some consultants to take a look at the way we answer the telephone across the group. They telephoned our offices and made enquiries as customers normally would. They recorded information such as how quickly the call was answered, how friendly people were and how efficiently they dealt with the enquiry.
So I’ll begin with what they found out. Right, now first of all, they found out that on average we answer the phone after four rings, which isn’t bad, but we can still improve on it. Secondly, friendliness. Now although some offices scored as high as 8 out of 10 for friendliness, the consultants only gave the company as a whole 6 out of 10. Once more. This wasn’t as good as it should be. The consultants said that 7.5 is the minimum we should be aiming for throughout the group. And finally, efficiency. Now here, we did quite well. It deals with themselves or puts the caller through to the right person. However, there were one or two negative points which we still have to work on, such as always remembering to ask the caller’s name before putting them through. So as you can see, we need to do a lot of work.
Going back to the first point, about the phone ringing four times, everyone will now be responsible for answering the phone after the third ring. This way there is no excuse for keeping a caller waiting. The point about friendliness, however, is the most important. People want to hear a cheerful voice when they call the company and feel good when they do business with, so we’re going to choose some new hold music and the consultants have given us some good phrases to use on the phone. They’re on the handout I gave you so, moving on to efficiency ...
选项
A、ask for the caller’s name.
B、play the hold music.
C、ask the caller to wait.
答案
A
解析
转载请注明原文地址:https://kaotiyun.com/show/qIEO777K
本试题收录于:
BEC初级听力题库BEC商务英语分类
0
BEC初级听力
BEC商务英语
相关试题推荐
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewhichtypeofjobeachspeakerdoes.•Writeoneletter(A-H
•Youwillhearfiveshortrecordings.•Foreachrecording,decidewhoisspeaking.•Writeoneletter(A--H)nexttothenumbe
WhatdoesSophiesayabouttheNottinghamcentre’sproblems;?TheBoardwantstoselltheNottinghamcentrebecause
WhatdoesSophiesayabouttheNottinghamcentre’sproblems;?AccordingtoSophie,advertisingwould
YouwillhearareportpresentedbyajournalistfromTokyo.HetalksaboutthedifficultsituationsmetbyJapanesechemicalgr
Federalofficialsandthenation’sairlineindustryhavereachedanagreementexpectedtocutthetypicaldelayfrom57minutes
Orangefarmerscalloneoftheirearliest-ripeningvarietiesPineapples.But,inthedaysafterHurricaneCharleytorethr
TheiPodHasTurnedAppleintoaSuperbrandNosinglebrandcouldbecomparedtoApple’siPod,whichisexpectedtobetheh
Whichroomdidthemantakefinally?Whichisthecorrectgraph?
Youareunabletoattendanimportantmeetinginyourcompanyasyouwillvisitaninternationaltradefair.Writeamemotothe
随机试题
A、Reconsiderheroptionsforpaymentmethods.B、Makeaspecificnoteonthecompany’ssystem.C、Updateherbankcarddetailson
男性,25岁,40天前因锐器刺伤左肘前方,经清创缝合,创口已愈合,但左手逐渐形成“猿手”畸形,不能握笔写字。应该采取如下何种治疗措施
为女患者行导尿术时,第2次消毒尿道口及小阴唇的顺序为
检察院在审查起诉时,下列哪一处理方式是正确的?(2010年卷二32题)
根据《标准施工招标文件》,在合同约定的期限内,承包人应提交给监理人的工程质量保证措施文件有()。[2010年真题]
根据节能法对节能的理解正确的是()。
家庭的生命周期一般可分为()。
法是一种社会规范,同道德规范、职业规范相比,具有以下特点()。
巡洋舰对于()相当于()对于侦察
Man:Okay,Mr.Taylor,let’sgoaheadandbegin.Firstofall,tellmeaboutyourlastjob.Mr.Taylor:Well,asstatedonmyre
最新回复
(
0
)