2. 外语
  3. Receiving visitors and guests is an important part of the secretary’s daily routine in the office. There is a certain【B1】______

Receiving visitors and guests is an important part of the secretary’s daily routine in the office. There is a certain【B1】______

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问题     Receiving visitors and guests is an important part of the secretary’s daily routine in the office. There is a certain【B1】______ for receiving visitors. A secretary should find out whether the visitor has an【B2】______ or not. If the visitor is an important customer, the boss or his secretary will【B3】______ the reception room to greet the visitor. Sometimes the secretary or the receptionist【B4】______ or accompanies the visitor to the boss’s office. Using the visitor’s name when he arrives is a friendly gesture and gives the visitor a good impression of the company or organization. When the secretary and the visitor arrive at the boss’s office, the secretary【B5】______ the visitor’s name, title and position, and introduces the boss to him.
    When a visitor cannot be【B6】______, the secretary should apologize and make some suggestion for an【B7】______ meeting. If a meeting is impossible, the secretary should express regret and explain, with care and tact, what has happened, so that the visitor’s feelings are not hurt.
    A secretary should【B8】______ that includes dates, times, names and the organization the visitor works for. A secretary can then turn this for help if there is a request for information.
    A secretary should be polite, helpful, well-spoken, always smiling and warm. When a visitor is waiting to see the boss, the secretary should invite him to sit in an easy chair and give him a newspaper or magazine to help him relax,or a【B9】______ about the company to publicize it. And if there is a delay, apologize and offer a cup of coffee or tea and keep him fully【B10】______ the situation.
【B1】
选项
答案procedure
解析 空格前的a和形容词certain提示此处需要填入单数名词。procedure表示“程序，手续”。
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