Where does this conversation take place?

M: Hello, I’d like to make reservations for the penthouse, and we’ll be arriving on May 12th.
W: Sorry, sir. I only handle bookings for standard rooms. The person who makes all the arrangements for our executive accounts is not here right now. Can I take down your name and number and have him call back?
M: OK. Here is my name card. My name is Sam Darcy. He can contact me at 660-843-3235. When is he expected to get back?
W: He’ll be out all afternoon; he might return your call tomorrow morning.