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  3. When something terrible happens to our friends, we often can’t respond properly. We hurt their feelings by saying exactly what t

When something terrible happens to our friends, we often can’t respond properly. We hurt their feelings by saying exactly what t

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问题     When something terrible happens to our friends, we often can’t respond properly. We hurt their feelings by saying exactly what they don’t want to hear; we stay away when they need us; or if we do get in touch, we avoid the sensitive subject altogether. We don’t mean to be rude or thoughtless—so why do we act this way when we really want to help? How can we find the right thing to say to a friend in a difficult situation? Here are some suggestions:
    Keep the focus off yourself. When you are with a friend who has suffered a tragedy, remember that you are there to provide support and comfort. Concentrate on his or her feelings rather than your own. Don’t use a friend’s tragedy as an excuse to drag out similar experiences you’ve had. There’s nothing wrong with saying: "I’ve been through it, I know how you must feel", but you should not say: "When my mother died, I stopped eating for a week." Not everyone experiences grief in the same way, so don’t impose guilt on a person who doesn’t show emotion as openly as you might.
    Just listen. Many painful people need to mourn, to go through the normal stages of grief and to talk about their feelings and memories. So just listen, accept your friend’s feelings and be understanding. Some hurting people may not want to say anything, and you have to respect that too. One man says that the best phone calls he got were from a friend who called once a day and talked for no more than a minute, letting him know she was thinking of him.
    Offer help. An emotionally hurt person may be overwhelmed by the details of everyday life. Offer to do something, finish a project or take the kids to their piano lessons. "When I had a broken back, I felt completely out of control, " says Joan, a divorced woman with a young daughter. "When my neighbors took turns filing in for me in the car pool, it helped me relax. It was the difference between chaos and order. "
    Be patient. The grief and sorrow can range in intensity and duration and often lasts a few years. Let the person know you’re concerned. You might say: "What you’re going through must be very difficult, and I don’t think you have to do it alone. I’d like to help and would be always here with you". No one can be expected to know what to say or how to act in every difficult situation. But if you begin with common sense and politeness, and focus on being supportive, soon you will know the right way to respond.
Which of the following statement is true?
选项 A、If we follow the suggestions offered in this article, we will know how to behave in every difficult situation.
B、Acting politely is always the right way to respond.
C、The article offers us the common senses and courses of how to act properly when our friend is in trouble.
D、If we don’t talk the sensitive subject, we can avoid hurting our friends.
答案C
解析 本题为细节题，本题使用选项代入方法。A“如果采纳本文提供的建议，我们会知道在每一个困难处境时如何采取行动。”B“礼貌采取行动总是回应的最好方法。”c“本文给我们提供一个常识，以及当我们的朋友遇到麻烦时该如何恰当采取行动的教程。”D“如果我们不讨论这些敏感主题，我们可以避免伤害朋友。”回到原文最后一段，No one can be expected to know what to say or how to act in every difficult situation. But if you begin with common sense and politeness, and focus on being supportive, soon you will know the right way to respond. 根据阅读解题思路，转折词后是重点，最后一段but后是答案所在。意思是：如果你用常识和礼貌来开始，并且把重点放在提供支持与帮助时，很快你会知道做出回应的最好方法。如此看来A中的every过于绝对化；B中只提到了polite“礼貌”，所以片面性错误：C中有common senses and…act properly (相当于politely礼貌地)，与原文相符；D在原文中没有提到。因此本题选C。
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