首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a count
admin
2012-05-28
72
问题
Is the customer always right? The answer, it seems, depends on which country you are in. Shopping is very much a part of a country’s culture, and attitudes to shopping and consumers vary from country to country just as much as climate or taste in food. From the air-conditioned order of American malls to the disorder of African street markets, the way we shop shows the way we see ourselves and our relationships with other people.
Recent economic hardship has given the consumer increased power in Europe as retailers fight to win their share of reduced disposable income. This has meant falling prices, plenty of special offers and a re-examination of what customer service really means. People often point to America as an example of sophisticated customer service. In restaurants in the south of the USA, for example, waiters compliment you on your clothes, ask about your day, compliment you on the wisdom of your order and then return every ten minutes to refill your glass and make sure that everything is to your satisfaction.
Anyone who has waited 30 minutes to be served in a restaurant might well dream of such attention, but do Europeans really want US-style service? As a friend of mine once told me, "By the end of the evening I had spent as much time talking to the waiter as to my wife." It is a question of expectations. Different nationalities expect different types of service.
A Chinese-American friend loves telling people about how her Chinese mother shops for clothes: "First of all she waits until they are on sale, then she haggles until she gets an even better price and then she finds some small fault with the product and demands a further reduction. She never buys anything at the regular price." Could you imagine trying such tactics in a department store in your country?
Attitudes to service are, of course, affected by employers’ attitudes to their workers. As American sales and service personnel are heavily reliant on commission and tips, they have more incentive to provide more service. But is this fair? Do we think it is fair to ask shop assistants to work late evenings, Sundays and 12-hour shifts? Does it fit in with our picture of society? It might not be a case of "Is the customer always right?" but a case of "How much service is it fair to expect?"
European customers gained more power in shopping due to______.
选项
A、increasing income
B、fiercer business competition
C、better customer service
D、improved economy
答案
B
解析
第二段首句提到欧洲的消费者在购物上获得更多的权利是因为retailers fight to win their share of reduced disposable income(零售商争夺被消减的可支配收入),[B](更激烈的商业竞争)是对该原因的概括总结,故答案为[B]。[A]与该句提到的reduced disposable income矛盾;[C]是根据re-examination of what customer service really means以及下面举的美国餐馆的例子设的干扰项:[D]improved economy与economic hardship矛盾,故排除。
转载请注明原文地址:https://kaotiyun.com/show/rVE7777K
0
大学英语六级
相关试题推荐
A、Colleagues.B、Customermanagerandclient.C、Bossandsecretary.D、Professorandstudent.C对话中女士告诉男士彼得森先生在前台等他;男士让她领他到会议室,并让她将
TheUniversityLibraryisoneofthelargest【B1】______librariesinthecountry,witha【B2】______ofsometwomillionvolumes.T
TheUniversityLibraryisoneofthelargest【B1】______librariesinthecountry,witha【B2】______ofsometwomillionvolumes.T
Unabletocontrolthemselves,someteenagersgethookedbyonlinegames,__________(这成了老师和家长始终担心的事).
A、Lookingforanapartment.B、Takingasuburbanexcursion.C、Lookingforajob.D、Askingthemanforhisopinions.A推理判断题。男士推荐说
A、Sheworkedinasupermarketfortuition.B、Shehelpedsomeonetolearntoread.C、Shegavesinglemothersthehelpthattheyn
A、Lookingforanapartment.B、Lookingforajob.C、Takingasuburbanexcursion.D、Askingthemanforhisopinions.A
TheDemocraticandRepublicanpartiesarethelargestandmostcompetitiveorganizationsintheAmericancommunity.Americansal
Directions:Forthispart,youareallowed30minutestowriteashortessayentitledMyViewonChangesofNationalPublicHoli
随机试题
女,50岁,左侧慢性脓胸伴左下肺支气管扩张,左下肺不张,左下肺支气管胸膜瘘。最适宜的手术方式是()
某老人74岁,脑出血后处于昏迷状态,长期进行管喂饮食。胃管已保留10天,社区护士正在为其更换新的鼻饲管。胃管插至咽部时,将头部托起,其目的是
美国市场营销专家劳特朋于20世纪90年代提出用新的4C理论取代4P理论。其主要内容包括()。
(2011年考试真题)E公司只产销一种甲产品,甲产品只消耗乙材料。2010年第四季度按定期预算法编制2011年的企业预算,部分预算资料如下:资料一:乙材料2011年年初的预计结存量为2000千克,各季度末乙材料的预计结存量数据如表1—2—1所示。每季
根据所给资料,回答下列问题。2015年1—3月,G市A区全区完成固定资产投资84.17亿元,同比增长6.1%,增速比去年同期回落4.3个百分点。其中,房地产开发投资31.52亿元,同比增长1.6倍。分产业来看,第二产业完成投资0.54亿元,同比下降73.
下列表述中,不符合我国土地资源特点的是:
“八五”末期该市普通高中在校生人数约为()万人。在2000年的在校学生中,本科生比专科生所占的比例多多少?()
已知矩阵相似。求x,y;
Thispassageisexcerptedfrommaterialpublishedin1997.Scientistshavebeenpuzzledbytheseemingdisparitybetweenmodels
A、Thewomannevertravelsbyplane.B、Bothspeakersfeelnervouswhenflying.C、Themanthinkstravelingbyairisquitesafe.D
最新回复
(
0
)