首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The import company you are working for has done a questionnaire survey with your major clients. Feedback from one company shows
The import company you are working for has done a questionnaire survey with your major clients. Feedback from one company shows
admin
2012-01-23
92
问题
The import company you are working for has done a questionnaire survey with your major clients. Feedback from one company shows that they are not happy with your delivery and attitude of your sales representatives.
Write a report on the survey, including:
— thanks for providing answers to the questionnaire,
— problems revealed by their answers,
— possible causes of the problems,
— suggestions for improvement.
选项
答案
Introduction : This report sets up to analyse problems reflected in the customer survey and to recommend solutions to tackle emerging problems. Findings: Some regular customers complained about the delays of our delivery service. I think the main cause lies in the fact our company has not dedicated delivery department. Thus we have to rely on the contract deliverers, which complicates the process and can lead to inevitable miscommunication as well as a great waste of time. It is also found in the survey that some of our salespeople possess bad attitudes and fail to foster a friendly connection with our present customers. Two reasons may have led to this unpleasant situation. Firstly, our sales team lacks specialised training that can forge them professional skills in holding back personal or even negative emotions when they are working. Secondly, it’s agreed that our payment and welfare system does not reflect the management’s appreciation of the contribution and hard work on the salespeople’s part. Some of our staff are not motivated and feel undervalued. Recommendations: It is suggested that we should take the following actions for the better operation of our company in future. First, we should set up our own delivery team with dedicated delivery facilities and staff. Second we should offer training to our staff regularly to infill professional knowledge. In the meantime, it’s necessary to optimize our welfare system and to establish our performance-based payment system so that our salespeople can peak their performance in striving for recognition.
解析
转载请注明原文地址:https://kaotiyun.com/show/rhKd777K
本试题收录于:
BEC高级写作题库BEC商务英语分类
0
BEC高级写作
BEC商务英语
相关试题推荐
Accordingtothespeaker,whatisthegoalofthesurvey?
Howdosomeofthemanagersprobablyfeelrightnow?
Whatisbeingplanned?
A、 B、 C、 CThesubwayanswerswhatisthefastestwaytogetdowntown.Choice(A)confusestheoppositesslowand
WhatkindofplaceisFamilySecuritySystems?
A、 B、 C、 D、 AAgroupofbicyclistsisridingonacitystreet.Choice(B)isincorrectbecausethebikesa
Whichdepartmentdoesthespeakerspecificallythank?
Whatdidthewomanlearnaboutduringthetraining?
Whichdepartmentdoesthespeakerspecificallythank?
Whatkindofinformationdoesthereportmainlyprovide?
随机试题
尿的浓缩过程主要发生在
下列哪项是治疗脐湿的主要方法
可导致讲话时义齿松动的原因是
患者月经提前心悸怔忡,健忘不眠,食少体倦,面色萎黄。治疗应首选
关于国有独资公司董事会的说法,错误的是()。
货物交付期通常是衡量配送服务水平的重要指标,货物交付期越长,说明配送服务水平越高。()
下列哪项属于21世纪取得的科学成就?()
以文档作为驱动,适合于软件需求很明确的软件项目的生存周期模型是(49)。
有如下程序:AS="Flying":b$="Is":c$="funny!"Printa$+""+LCase$(b$)+""+UCase$(e$)End运行后输出的结果是【】。
A、Shegothomebefore9o’clock.B、Shehadabadcold.C、Shehadacaraccident.D、Shewasdelayed.D女士说如果不下这么大的雪,她可能九点之前就到家了,由此
最新回复
(
0
)