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  3. The rough guide to marketing success used to be that you got what you paid for. No longer. While traditional "paid" mediasuch as

The rough guide to marketing success used to be that you got what you paid for. No longer. While traditional "paid" mediasuch as

admin2021-01-06  117
问题    The rough guide to marketing success used to be that you got what you paid for. No longer. While traditional "paid" mediasuch as television commercials and print advertisementsstill play a major role , companies today can exploit many alternative forms of media. Consumers passionate about a product may create "earned" media by willingly promoting it to friends, and a company .may leverage "owned" media by sending e-mail alerts about products and sales to customers registered with its Web site. The way consumers now approach the process of making purchase decisions means that marketing’s impact stems from a broad range of factors beyond conventional paid media.
    Paid and owned media are controlled by marketers promoting their own products. For earned media, such marketers act as the initiator for users’ responses. But in some cases, one marketer’s owned media become another marketer’s paid mediafor instance, when an e-commerce retailer sells ad space on its Web site. We define such sold media as owned media whose traffic is so strong that other organizations place their content or e-commerce engines within that environment. This trend, which we believe is still in its infancy, effectively began with retailers and travel providers such as airlines and hotels and will no doubt go further. Johnson & Johnson, for example, has created BabyCenter, a stand-alone media property that promotes complementary and even competitive products. Besides generating income, the presence of other marketers makes the site seem objective, gives companies opportunities to learn valuable information about the appeal of other companies’ marketing, and may help expand user traffic for all companies concerned.
    The same dramatic technological changes that have provided marketers with more ( and more diverse) communications choices have also increased the risk that passionate consumers will voice their opinions in quicker, more visible, and much more damaging ways. Such hijacked media are the opposite of earned media: an asset or campaign becomes hostage to consumers, other stakeholders, or activists who make negative allegations about a brand or product. Members of social networks, for instance, are learning that they can hijack media to apply pressure on the businesses that originally created them.
    If that happens, passionate consumers would try to persuade others to boycott products, putting the reputation of the target company at risk. In such a case, the company’s response may not be sufficiently quick or thoughtful, and the learning curve has been steep. Toyota Motor, for example, alleviated some of the damage from its recall crisis earlier this year with a relatively quick and well-orchestrated social-media response campaign, which included efforts to engage with consumers directly on sites such as Twitter and the social-news site Digg.
Toyota Motor’s experience is cited as an example of______.
选项 A、responding effectively to hijacked media.
B、persuading customers into boycotting products.
C、cooperating with supportive consumers.
D、taking advantage of hijacked media.
答案A
解析 举例必然证明作者的观点，原文最后一个自然段中作者先论述了公司对消费者负面评论的回应问题，然后列举了丰田汽车的例子，从用词上我们可以判断出是一个正面的例子，即丰田汽车的回应“alleviated some of the damage”，所以，丰田汽车高效的回应被绑架式的媒体，故[A]为正确答案。
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