A、Tell the truth. B、Show the strength. C、Build self-confidence. D、Learn from knowledge. A女士提到，她妈妈说亲切友好是一种力量，因此大家都应该那样。除此之外，她妈妈还说

W: William Edward? Is that you? I can’t believe it. It’s been such a long time.
M: Hey, Emma, I’m sorry for not replying to your e-mails. I’ve been very busy at work.
W: Yeah, everyone is talking about your big promotion. I thought that I’d get that job. But since I didn’t get it, I’m glad that you did. I’m sure you’ll be a terrific leader.
M:(12)Anyone can be a great leader. It just takes improving your skills and learning some important principles. If you learned them, I’m sure that you can get promoted, too.
W: I don’t believe it can be so simple, but I’d like to learn anyway.
M:(13)First of all, you should learn how to be strong but not rude.
W: Yeah, that’s a tough one for me.
M: Secondly, you should learn to be kind but not weak.
W: Sure, I hear this one from my mother all the time. (14)She says that kindness is a certain type of strength, that we should all be kind, and that we should always tell the truth.
M: That’s right. We should always tell it like it is, but in a nice way.
W: Say, why are you looking at your watch? Do you have something important to do?
M: Oh, yes. I have a meeting in five minutes. But before I leave, let me tell you the last important point of being a great leader.(15)You must be bold but not a bully. This will build your influence.
W: I see, thanks for your advice, William.
12. What is the man telling the woman?
13. What is the first step to becoming a capable leader?
14. What should people always do besides being kind according to the woman’s mother?
15. What should one do if he wants to build up his influence?