2. 外语
  3. To: Teresa Buckingham From: Graham Liddle Subject: RE: Faulty Goods Date: April 15 Dear Miss Buckingham, I am extremely sorry

To: Teresa Buckingham From: Graham Liddle Subject: RE: Faulty Goods Date: April 15 Dear Miss Buckingham, I am extremely sorry

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问题 To: Teresa Buckingham
From: Graham Liddle
Subject: RE: Faulty Goods
Date: April 15
Dear Miss Buckingham,
I am extremely sorry to hear about the problems you are having with your new microwave that you purchased from our store. — [ 1 ] — I can assure you that we pride ourselves in providing the highest quality goods and are disappointed that you have received poor service. I am happy that the kettle and blender you bought alongside the microwave are working without problems, and I can only apologize for the inconvenience caused by the faulty microwave.
We, at Redmans, will strive to rectify the problem as soon as possible and are happy to offer you a number of options: We can send out one of the experienced members of our service team to take a look at the device today and hopefully resolve the issue then and there, or we could send a brand-new replacement product directly to your home. — [ 2 ] — Unfortunately, this may take 2 or 3 working days as it will be dispatched from our main depot. If neither of these options is suitable, we will be happy to offer you your money back if you bring the faulty product in to us.
Please let me know what would work best for you. — [3] — I will be available to respond between the hours of 9:00 A. M. and 7:00 P. M. and will do my utmost to resolve the situation. I can assure you that I will pass on your thoughts to the store manager and would like to offer you a discount on your next purchase for your troubles. — [4] —
I look forward to receiving your reply.
Yours sincerely,
Graham Liddle (Redmans Customer Services Team Leader)
What is indicated about Redmans?
选项 A、It has a number of stores all over the country.
B、Its products are cheap.
C、It is a kitchen appliance store.
D、It has an exchange-only policy for faulty goods.
答案C
解析 第一段“…the problems you are having with your new microwave that you purchased from our store．”提及微波炉，同一段中的“I am happy that the kettle and blender you bought alongside the microwave…”提及同时购买有水壶和榨汁机，由此可知Redmans是销售厨房用品的卖场，因此(C)是正确答案。
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