• You will hear another five short recordings. Each speaker is talking about a visitor to the office. • For each recording, deci

Man: We’ve been getting cancellations of orders from clients, saying they’ve been receiving faulty goods. We need to improve the system - random checking isn’t good enough any more. And sales team leaders need to watch the situation carefully and report cancellations to head office immediately.

Woman: I’ve been trying to find ways of increasing production. I’ve introduced new shifts and production targets. But at the end of the day, we’re limited by a constant manpower shortage. Last month three of our best people left us because of bad working relationships. It’s clear that, unless we can keep trained staff, our production problems won’t go away.