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  3. • The chart below shows the distribution of positive and negative responses given in a market survey about service provision at

• The chart below shows the distribution of positive and negative responses given in a market survey about service provision at

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问题 • The chart below shows the distribution of positive and negative responses given in a market survey about service provision at a leisure centre.
• Using the information from the chart, write a short report about the results of the market survey, describing customer reactions to the services provided.
• Write 120--140 words.
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答案Sample A This bar charts shows the number of positive and negative responses given by customers in a market survey about services at a leisure centre. Asked about the parking facilities at the leisure centre 700 customers responded positively, whereas 550 said something negative about it. Looking at the ticket costs there were almost three times as many people responding negatively than positive. With only 350 positive responses. The booking service was equally evaluated. For this service the survey counted 650 positive and 600 negative responses. In contrast to the ticket costs the attitude of staff was evaluated very positively. Only a fourth of the 1,250 asked customers complained about the attitude of staff. 950 people thought positively about the staff at the leisure centre. Summarizing the results of this survey you can say that there is need for improvement in the fields of ticket costs, booking service and parking. Band 4 This is a well-organised answer which uses a good range of cohesive devices (’whereas’, ’in contrast to’, etc.). The candidate has used quite sophisticated language, and errors mostly occur only when more ambitious language is attempted. Sample B This report sets out the distribution of positive and negative responses given in a market survey about service provision at a leisure centre. How did customers think about Parking? From the 1250 customers, 700 customers found that parking was very good and 550 found that parking could better. The customers found that the ticket costs could lower because they pay a lot of money for one single hour. The booking service is a little bit more positive then negative. Customers think that the booking service is quiet well in of but it can be more suggested. The attitude of the staff is well done because the customer tells what kind of idea she has and the staff thinks about the idea and work the idea out. The results of the survey are very good for the leisure centre. Band 2 This is an inadequate attempt at the task. There is some irrelevance and quite a few basic errors, some of which impede communication. The writer uses a limited range of structure and vocabulary, and the language is generally too elementary for this level.
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