首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still
admin
2013-01-25
26
问题
The phone rings at work. You pick it up and the caller【61】into a complaint: "I asked for a catalogue three weeks ago and I still don’t have it! What kind of【62】are you running, anyway?"
Don’t【63】explaining that half the staff is out with【64】flu. Well intentioned though they may be, such explanations usually add to the complainer’s【65】because they come across as excuses.【66】the complainer has a【67】gripe, avoid belaboring what went wrong.【68】, agree, apologize and then move on to what can be done about it. Simply【69】: "You’re right. I’m sorry you haven’t received it yet. If I can have your name and address again. I’ll【70】put it in the mail to you today." I recently【71】this approach firsthand. The reception area in my doctor’s office was full. The man across【72】me had already【73】the pile of tattered magazines and was squirming in his seat, looking at his watch every few minutes. Finally he marched to the receptionist’s window and【74】on the glass. "What’s going on?" he demanded【75】, "I had an【76】for three o’ clock!"
"You’re right," said the receptionist, "I’m sorry you’ve had to wait so long. The doctor was held up in surgery. Let me【77】the hospital to see how much longer he’ll be. I【78】your patience."
Telling someone you’re sorry doesn’t mean you’re admitting guilt. It simply acknowledges his frustration and defuses the complaint. Then by taking action and focusing on what【79】be done rather than what hasn’t been done, you【80】a mistake before it ’gets bigger.
选项
A、readily
B、earnestly
C、personally
D、happily
答案
C
解析
转载请注明原文地址:https://kaotiyun.com/show/tU1O777K
0
考博英语
相关试题推荐
Hisofficeis_____tothePresident’s;itusuallytakeshimaboutthreeminutestogetthere.
Anyearthquakethattakesplaceinanyareaiscertainlyregardedasakindofa_______event
Thetwocountrieswerefightingseverelyto_____everyinchoftheland.
SDSmembersbelievedthatseriousproblemsplaguedthecountry,suchaseconomicinequality,thenucleararmsrace,racism,andwide
Sometimesthestudentmaybeaskedtowriteabouthis____toacertainbookorarticlethathassomebearingonthesubjectbeing
Inthepastfewyears,thelittleland-boundcountryhadbeen_____mercilesslybyfinancialcrises.
Frenchareelegantpeople.Theyareartistsineverydaylife,havingaverygoodtasteineverything.Theydon’tlikeAmericant
Theinternetisgoodatshame.1)Therearecountlesswebsiteswherepeoplecanpostnastycomplaintsaboutex-loversandrudec
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
Thephoneringsatwork.Youpickitupandthecaller【61】intoacomplaint:"IaskedforacataloguethreeweeksagoandIstill
随机试题
下列不属于体温单记录内容的是()
政府发行公债所筹资金主要用于_________、_________。
A.笑B.呼C.呻D.歌心在声为
必须采用增强扫描做出诊断的疾病是
有利尿脱水作用的溶液是
房地产咨询收费的国家指导性参考价格为:普通咨询报告,每份收费500~1000元。()
如果某技术方案财务内部收益率大于基准收益率,则其财务净现值()。
下面对证券交易所描述正确的是()。①证券交易所是我国证券自律管理机构②证券交易所是整个证券市场的核心③证券交易所本身可以进行证券买卖④证券交易所为证券交易提供了一个稳定、公开、高效的系统
打开考生文件夹下的演示文稿yswg.pptx,按照下列要求完成对此文稿的修饰并保存。使用“都市”主题修饰全文。
Completethesummarybelow.ChooseNOMORETHANTWOWORDSfromthepassageforeachanswer.Writeyouranswersinboxes
最新回复
(
0
)