首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
15
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C6】
选项
答案
conducted
解析
转载请注明原文地址:https://kaotiyun.com/show/tbNK777K
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
PassageFiveAccordingtoDr.Olfson,whatfactorsmayinfluencethetreatmentfordepression?
Itshouldbe________thatasindividualsgiftedstudentsareendowedwithcertainattributeswhichrepresenttheirpotentialsu
In1885,theU.S.PostOfficehadaprobleminthesouthernstateofFlorida.Thedeliveryservicef【21】LakeWorthtoBiscayen
不管她有什么借口,她都应该来开会。(nomatterwhat)
WaterforLifeWaterisessentialforlife.Yetmanymillionsofpeoplearoundtheworldfaceawater【16】______(short).Ma
Canyouunderstandthereasoningbehindthesedominoesandfindthemissingletter?
ComputerizedRobotsAlwaysontimeandalwaysefficient,Epistlereadsthemaileachmorning,choosethemostimportantlett
Aknowledgeofdifferencesbetweenculturesinanever-shrinkingglobalizedworldarebecomingoneoftheessentialskillsthat
TreesforDemocracyIamWangariMaathai.WhenIwasgrowingupinNyeriincentralKenya,therewasnowordfordesertinm
WhyisGracecallingJohn?
随机试题
钢材集团总公司——3个科长的表现钢材集团总公司下有8个分公司。其中第一、第二、第三分公司是集团中规模最大的分公司。张、王、李三人分别任第一、第二、第三分公司的业务科长。今年比利时召开全球钢材交易大会,此次会议对集团未来的发展和市场定位非常重要。集
A、 B、 C、 D、 C
A.蒸发散热降温B.腹膜透析或血液透析C.血管收缩剂D.生理盐水或乳酸林格液E.氯丙嗪中暑患者的体外降温治疗
TNT中毒主要损伤的系统是
关于射线因素对X线照片对比度的影响叙述正确的是
2019年3月,周某为乙公司提供技术服务,取得服务费3900元、交通费300元、餐费200元、资料费100元、通信费50元。周某当月提供技术服务应缴纳个人所得税()元。
自营性个人住房贷款不适用于()。
教师专业发展是指教师个体成长为优秀教师的过程。()
设事件A,B互不相容,且0<P(A)<1,则有().
Itisnousedebatingtherelativemeritsofthispolicy.
最新回复
(
0
)