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  3. Why are store managers often the last to hear complaints? To achieve better shopping experiences, customers are advised to

Why are store managers often the last to hear complaints? To achieve better shopping experiences, customers are advised to

admin2009-01-04  86
问题 Why are store managers often the last to hear complaints?
To achieve better shopping experiences, customers are advised to
选项 A、exert pressure on stores to improve their service
B、settle their disputes with stores in a diplomatic way
C、voice their dissatisfaction to store managers directly
D、shop around and make comparisons between stores
答案C
解析 细节题。定位到文章最后一段，题干信息better shopping experience与原文中的improved shopping experience对应。答案为[C]选项“直接向商店经理提出不满”，对应原文中的filing complaint to the retailer。  [A]选项中的exert pressure(施加压力)原文中无对应信息；[B]选项对应倒数第三段，为非定位点信息；[D]选项原文并未提及。
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大学英语四级

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