首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
专升本
When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is
When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is
admin
2009-08-21
101
问题
When a consumer finds that an item he bought is faulty or does not live up to the manufacturer’s claim for it, the first step is to present the warranty(保单), or any other helpful records at the store of purchase. If this action does not work, there are various means that may be used to gain satisfaction.
A simple and common method is to complain directly to the store manager. Generally, the "higher up" the consumer takes his complaint, the faster he can expect it to be settled In such a ease, it is usually settled in the consumer’s favor, if he has a just claim.
Complaining is usually most effective when it is done politely but firmly, and especial ly when the consumer can demonstrate what is wrong with the item. If this cannot be done, he will succeed best by presenting specific information as to what is wrong, rather than by making general statements.
The store manager may advise the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and as firmly as possible. But if I a polite complaint does not achieve the desired result, the consumer can go a step further. He can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting the consumers’ rights.
选项
A、threaten to take the matter to court
B、show some written proof of the purchase to the store
C、complain personally to the manager
D、write a firm letter of complaint to the store of purchase
答案
B
解析
细节题。由第一段可知,顾客一旦发现所购商品有问题,首先应向商店出示保单或其他有用的证明。
转载请注明原文地址:https://kaotiyun.com/show/tpSC777K
本试题收录于:
英语题库成考专升本分类
0
英语
成考专升本
相关试题推荐
InCaliforniathenumberofhomesandbusinessesthathavelostpowerare______.Californiautilitiescouldn’tgetsupplierst
HereturnedtotheU.S.______anabsenceofnearlyfiftyyears.
WhendidFather’sDayofficiallybegintohavenationalpopularity?WhichstatementisTRUE,accordingtothispassage?
Thefirstsailorpretendedtobeillbecausehewantedto______.Whichofthefollowingbestsummarizesthepassage?
Itriedtogetoutofthebusiness,(我发现这是不可能的).
Thepoliceweremakinganinvestigationintotheaccident______100peoplewerekilled.
IntheUnitedStates,teachingisveryimportant.Ifteachersdonotteachwell,studentscomplain.Ifmanystudentsdonotunde
BillyJoelbegantakingpianolessons______.BillyJoelwasborninthestateof______.
Ihearmanyparentscomplainingthattheirteenagechildrenarerebelling.Iwishitwereso.Atyourageyououghttobegrowin
Everywomandreamsofreceivingahugepricelessdiamond.Nowspacescientists【C1】______thattheyhavediscoveredthelargestdi
随机试题
当該申請書類において、外国人留学生の場合は、自身の署名があれば、________は無くてもよいものとする。
管道现场补口外除锈一般采用钢丝刷。
在Access2010数据库中,下列_________是数据库对象。
心搏骤停是指心脏突然衰竭而不能搏出足量的血液以保证脑的存活。()
关于慢性宫颈炎,错误的是
A、四环素B、螺旋霉素C、甲硝唑D、青霉素E、交沙霉素下列疾病治疗时,若用抗生素治疗应首选的药物青少年牙周炎选用
强调后天的学习作用及环境对心理发展的影响的学派,其代表人物包括
以下不属于英美法系的特点的是()。
简述教师专业自主权的内涵与表现。
定义某一个字段默认值属性的作用是( )。
最新回复
(
0
)