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  3. What is important when...? Offering after-sales service - Sincerity and faithfulness - Time management - -

What is important when...? Offering after-sales service - Sincerity and faithfulness - Time management - -

admin2016-09-23  27
问题 What is important when...?
Offering after-sales service
- Sincerity and faithfulness
- Time management
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-
选项
答案In regard to offering after-sales service, the first and foremost thing you should consider is to decide whether you are sincere and faithful. Your attitude determines everything you do. So why not do it in a positive manner? Otherwise, your time and money are in vain. What’s worse, your company’s image may also be threatened. Apart from that, how to control the time is another key element you should consider. Find a common goal between customers’ benefit and company’s costs. You should balance the demand for a better service and the need to keep costs down. Finally, learning from your rivals is also very beneficial. You can learn a lot by absorbing others’ advantages and you can also avoid similar mistakes by learning lessons from others.
解析     本题需要发言的主题是“提供售后服务”。根据已有的要点1“Sincerity and faithfulness诚意”，可以联想到表达诚意是表明公司态度(show your attitude)的基本方式。根据已有的要点2“Timemanagement时间管理”，可以联想到安排售后服务需要进行时间上的协调(need coordination)。另外我们还可以补充一些回答的要点，例如，Doing more and talking less少说多做，可以想到这其实意味着应该给客户提供实际的好处(give real benefits)；再如，Learning from your rivals向竞争对手学习，可以想到其原因是为了改进服务(improve the service)。
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本试题收录于： BEC中级口语题库BEC商务英语分类
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