2. 外语
  3. As good office secretary, Mary Smith knows that all phone 【S1】______. calls must be answered promptly and handled effic

As good office secretary, Mary Smith knows that all phone 【S1】______. calls must be answered promptly and handled effic

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问题      As good office secretary, Mary Smith knows that all phone          【S1】______.
calls must be answered promptly and handled efficiently. She
knows that a secretary must be pleasant and helpful, no matter
however busy she is or                                                  【S2】______.
what kind of mood she may be. She knows she must keep calm              【S3】______.
if a caller gets impatiently or becomes angry; also, of course, she     【S4】______.
knows she can never allow herself to lost her temper. If she does       【S5】______.
not have the information the callers ask, she must know who             【S6】______.
does have the information. Finally, she knows that one of her
most important responsibilities is to "screen" telephone calls and
to know which calls to refer to her boss, which calls to refer to
the other people, and which calls to handle herself.                    【S7】______.
    A well-handling telephone call will give the caller a good          【S8】______.
impression of the company he or she is dealing with. For that           【S9】______.
reason, an office secretary who can handle telephone calls
cheerfully, tactfully, and efficiently is a valuable asset to some      【S10】______.
organization.
【S10】
选项
答案some→any
解析 该句意思是“一个能够开心地、有技巧地和有效率地处理电话的秘书对于任何公司都是一种有价值的财富”。
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