Why is the woman calling?

W: Hello, this is Carmen Ayers from the sales department. My colleague suggested that I contact the company’s travel agency because I’m organizing a one month multi-stop sales trip on the west coast.(56)I’d like some assistance planning the most cost effective route and reserving hotels.
M: Sure, we actually have an agent who works in the San Francisco office who books all of the company’s west coast travel arrangements. She comes highly recommended by other employees who regularly travel out there.(57)I suggest you speak to her.
W: Oh, that’s great. Could you give me her contact information? I want to get in touch right away, as the trip is quickly approaching.(58)Staying within my allotted budget is extremely important and prices will be going up as the date approaches.