Why does the student go to the facilities management office?

Listen to a conversation between a student (S) and an employee (E) at the facility management office.
E: Hi there, is there a problem?
S: Yea, I hope everything is okay after all the problems with computers on campus this week. I mean, the event scheduling requests. The room requests weren’t effective, were they?
E: Oh no. I don’t think they were; but we have been so busy trying to get back on track. Wait! You are from the technology help desk, aren’t you? Is there another problem? Everything seems okay; I mean, if there is nothing wrong, you didn’t have to come all the way over here. You could have called or emailed.
S: Well, actually there is a room I reserved for an event. I expected to get confirmation earlier this week, but I haven’t heard yet, so I thought I’d drop by.
E: Well, the problems we’ve had have slowed us down. I don’t think we lost anyone’s reservations, but we have been a little behind in sending out the confirmation emails. What is your name?
S: Ian. I requested the auditory in Marston Hall, and it’s for this Friday morning.
E: Mhm... I don’t see a reservation in your name for the auditorium, but here is one for the conference room in Marston. That’s a smaller room.
S: Yea. I reserved that room first, but I cancelled it when I reserved the auditorium. I realized that I would need a larger room for my class. We’ll have more people coming than I originally expected.
E: OK, please let me check again... I don’t see it. And it looks like the auditorium has already been reserved. I am sorry. I don’t know what happened, lt’s possible we lost the form, or that someone thought that you had submitted the same reservation twice. Hard to believe, but they might not have noticed it was two different rooms.
S: Well, can you check and see if there is another room available at that time that will accommodate forty people? The speaker has a flight to Chicago that afternoon, so ...
E: Oh! I see that there is a room available in Sherlock hall at that time and ... oh, oh...
S: What’s the matter?
E: The screen is gone blank! Not again!
S: Do you want me to look at it?
E: Oh, wait! Oh, it’s okay.
S: Sounds like you are still having technical problems. lf you want, I can come back after my class and try to figure out what the problem is.
E: Thanks, that will be great! Ok, I’ll cancel the room in Marston Hall and I’ll reserve the auditorium in Sherlock hall. It’s the small auditorium, is that okay?
S: As long as the small auditorium can still hold forty people?
E: Yes, it does.
S: Good! That should do it! Thanks a lot for your help; and ... oh ... see you later.