•You will hear another five recordings. •For each recording, decide what the speaker is trying to do •Write one letter (A-H) n

Man: This is the fourth time I’ve called about this. It’s a complete waste of my time and my staff’s time. When we ordered the photocopier from you, you assured us it would be installed by one of your engineers and set up ready for use. Well,all your engineer did is plug it in and that was it.And now every time we turn it on, we get a warning message. However, we don’t know what it means because your man didn’t even leave us a copy of the manual.

Man: I’m just ringing to tell you about the positive feedback we’ve had on the presentation you gave last week. I really appreciate you stepping in like that at the last moment. I know you were a bit nervous, but I’m very grateful you agreed to do it. And looking at the feedback forms, the only complaint was about the size of the room. So,well done!