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  3. Travelers arriving at Heathrow airport this year have been met by the smell of freshly-cut grass, pumped from a discreet corner

Travelers arriving at Heathrow airport this year have been met by the smell of freshly-cut grass, pumped from a discreet corner

admin2010-03-19  58
问题      Travelers arriving at Heathrow airport this year have been met by the smell of freshly-cut grass, pumped from a discreet corner via an "aroma box", a machine which blows warm, scented air into the environment①. It can scent the area of an average high street shop with the smell of the chocolate, freshly-cut grass, or sea breezes, in fact any synthetic odors that can be made to smell like the real thing.
     Heathrow’s move into "sensory?" marketing is the latest in a long line of attempts by businesses to use sensory psychology—the scientific study of the effects of the senses on our behavior to help sell products. Marketing people call this "atmosphere” using sounds or smells to manipulate consumer behavior. On Valentine’s Day two years ago the chain of chemist’s Superdog scented one of its London shops with chocolate. The smell of chocolate is supposed to have the effect of reducing concentration and making customers relax. "Chocolate is associated with love", said a marketing spokeswoman, "We thought it would get people in the mood for romance." She did not reveal, though, whether the smell actually made people spend more money.
     However, research into customer satisfaction with certain scented products has clearly shown that smell does have a commercial effect, though of course it must be an appropriate smell②. In a survey, customers considered a lemon-scented detergent more effective than another scented with coconut despite the fact that the detergent used in both was identical. On the other hand, a coconut-scented suntan lotion was rated more effective than a lemon-scented one. A research group from Washington University reported that the smell of mint or orange sprayed in a store resulted in customers rating the store as more modern and more pleasant for shopping than other stores without the smell.  Customers also rated the goods on sale as better, and ex pressed a stronger intention to visit the store again in the future.
     Music too has long been used in supermarkets for marketing purposes. Supermarkets are aware, for ex ample, that slow music causes customers to stay longer in the shop (and hopefully buy more things). At Leicester University psychologists have found that a specific kind of music can influence consumer behavior. In a supermarket French wine sold at the rate of 76% compared to 20% German wine when French accordion music was played. The same thing happened in reverse when German bierkeller music was played. In one American study people even bought more expensive wines when classical music was played instead of country music.
     Writers and poets have often described the powerful effects of smell on our emotion, and smell is often considered to be the sense most likely to evoke emotion-filled memories. Research suggests however that this is a myth and that a photograph or a voice is just as likely to evoke a memory as a smell. Perhaps the reason for this myth is because smells, as opposed to sights and sounds, are very difficult to give a name to. The fact that smell is invisible, and thus somehow more mysterious, may partly explain its reputation as our most emotional sense.
The use of music in supermarkets ______.
选项 A、may lead customers to pay more for a product
B、can increase sales of a specific product
C、makes people buy more foreign wine
D、causes customers to buy more in the shop
答案B
解析 推理判断题。第四段的二、三和四句引用了心理学家的研究，具体数字表明，在某一超市，播放法国的手风琴曲时，法国酒销量高于德国酒，而当播放德国酒馆音乐的时候，德国酒销量高于法同酒。因此选项D 是正确的。选项A 文中没有涉及，也不可能，对于某一商品其价格都是固定的；选项C 过于就事论事，局限于一种商品；选项D 只是在第四段第二句话说，超市播放舒缓的音乐可以让顾客在店内多逗留一会儿，可能会增加多购物的可能性，并非一定如此，所以予以排除。
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