首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】_____ for it, the fir
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】_____ for it, the fir
admin
2015-02-07
37
问题
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s【B1】_____ for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will【B2】_____ results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her【B3】_____, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor,【B4】_____ he or she has a just claim. Consumers should complain in【B5】_____, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can【B6】_____ what is wrong with the item in【B7】_____. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong,【B8】_____ by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the【B9】_____ should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can【B10】_____ to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
【B8】
When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer’s (1) claim for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (2) produce results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” the consumer takes his or her (3) complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer’s favor, (4) assuming he or she has a just claim. Consumers should complain in (5) whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can (6) demonstrate what is wrong with the item in (7) question. If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong, (8) rather than by making general statements. The store manager may advise the consumer to write to the manufacturer. If so, the (9) consumer should do this, stating the complaint as politely and as firmly as possible. But if a polite complaint does not achieve the desired result, the consumer can go a step further. She or he can (10) threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumers’ rights.
选项
答案
rather than
解析
转载请注明原文地址:https://kaotiyun.com/show/vlq7777K
0
大学英语四级
相关试题推荐
A、Itlooksverynewinsideandoutside.B、Thereisnothingwrongwithit.C、Manypartsofitneedrenewing.D、Itwasexpensivew
Therewasatimewhenanypersonalinformationthatwasgatheredaboutuswastypedonapieceofpaperand【B1】______inafilec
Whenaconsumerfindsthatanitemsheorheboughtisfaultyordoesnotliveuptothemanufacturer’s【B1】______forit,thefir
A、Theshopguaranteesthebatteryforayear.B、Themanwillcleanitwithoutextra.C、Themancanrepairwatchesveryquickly.
A、Checkedthemout.B、Tooknotesonthem.C、Returnedthemtotheshelves.D、Puttheminhisbookbag.D细节题。男士说他找到他想要的书之后就直接把它们放在
A、Waitingtowatchafilmoutsidethecinema.B、Waitingtobuysomedrinksattheschoolbar.C、Discussingtheplotandactorso
Forthispart,youareallowed30minutestowriteashortessayentitledTheReturningofTraditionalChineseCulturefollowing
A、Itsgeneticadvantage.B、Itsculturalfactors.C、Itsbetterdiet.D、Itsuniversalhealthcare.D短文中提到,尽管遗传因素和像饮食习惯之类的文化因素很自然地促
A、Itimprovesone’sbrainfunction.B、Itincreasesone’sbloodflow.C、Itcleansthewaterofthebody’scells.D、Itkeepsonea
Today’slectureisonthesubjectofPronunciationAchievementFactors.Asanintroductionweshouldaskourselvesthreeque
随机试题
在Excel中,若将Sheet1工作表移动到Sheet2之后,Sheet3之前,则应在“移动或复制工作表”对话框中选择()。
胸痛彻背,感寒痛甚,伴胸闷心悸,舌苔白腻,脉细,治法宜用
女性,26岁,l周来无明显原因出现皮肤散在出血点,伴牙龈出血。1天来出血加重。急诊化验:Plt8×109/L。临床诊断为特发性血小板减少性紫癜(ITP)。支持该患者诊断的临床表现是
房地产转让、抵押时,房屋的所有权和该房屋占用范围内的土地使用权转让、抵押的方式是()。
下列不属于城市总体布局基本原则的是()。
二级建造师执业划分为( )个专业。
学校管理的基本途径是【】
领导艺术建立在主管人员个人的()的基础上。
面谈技巧有哪些?(广西师大2010年研)
AustralianAboriginalArtAncientartrockandbarkpaintingsanddrawings【L31】______________decorationso
最新回复
(
0
)