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  3. How does the woman feel at the beginning of the conversation?

How does the woman feel at the beginning of the conversation?

admin2009-10-15  59
问题 How does the woman feel at the beginning of the conversation?
  
M: Customer service. Andey Grant speaking. How may I help you?
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do?
M: I’m really sorry, madam, I’ll check right away. Would you please tell me your order number?
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the bag of the correct size sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch mail. I hope you will have a wonderful vacation.
选项 A、A 24-inch bag.
B、A 29-inch bag.
C、A 32-inch bag.
答案C
解析 题干问：“这位女士想要什么尺寸的包?”从女士的对话可知这位女士定的是32英寸的包。所以答案选C。
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