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Willey Home Furnishings Co. 15 Mary’ s Street Brookline, Massachusetts 02446

admin2011-03-11  31
问题                         Willey Home Furnishings Co.
                            15 Mary’ s Street
                        Brookline, Massachusetts 02446
                           TEL: (617) 353-7154
                           FAX: (617) 353-4830
To: William Winkle
From: Keith Weber
Date: July 21
Re: Order 037513
Dear Mr. William Winkle,
Thank you for your e-mail of July 18, where you called our attention to an error we made in shipping your order. We regret this error and apologize for any inconvenience to you.
In your e-mail, you stated that your original order, placed on June 26, was for 50 boxes of light bulbs. We have confirmed this through our records, and we are prepared to exchange the merchandise at no cost to you. Please return the 50 fuse boxes we shipped to you in error, and once we receive them, we will send out your correct order. Once we receive the fixtures, we will happily credit your account for the cost of shipping. Furthermore, as a gesture of goodwill, we will be sending you a voucher for $30, good toward any future purchase at Willey Home Furnishings Co.
Again, we apologize for our error. We pride ourselves on providing the best service for our customers, and we hope that you will continue to shop at Willey Home Furnishings Co. in the future.
Any questions? Call (617) 353-7107
                                                                            Best regard,
                                                                            Keith Weber
                                                              Customer Service Department
What is the purpose of this e-mail?
选项 A、To acknowledge a mistake
B、To place an order
C、To register a complaint
D、To request a refund
答案A
解析 文章第一段提到We regret this error…(我们对此次失误感到非常遗憾……)，由此可知，这封邮件的目的是(A)Acknowledge a mistake(承认错误)。
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