首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is
admin
2013-01-25
29
问题
In recent years,Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion; this summer alone,one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC,McDonald’s and Pizza Hut are setting a new standard of customer service,using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says,’ Let’s be nicer,’ " says Itsik Cohen,director of a consulting firm. "Nothing happens without competition." Privatization,or the threat of it,is a motivation as well. Monopolies (垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry,a marketing professor,calls "the revengeful (报复的) consumer." When the government opened up competition with Bezaq.the phone company, its international branch lost 40% of its market share,even while offering competitive rates. Says Perry, "People wanted revenge for ali the years of bad service." The electric company,whose monopoly may be short-lived,has suddenly stopped requiring users to wait haft a day for a repairman. Now,appointments are scheduled to the half-hour. The graceless EIAI Airlines,which is already at auction (拍卖),has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan,"You can feel the change in the air. "For the first time,praise outnumbers complaints on customer survey sheets.
It may be inferred from the passage that____.
选项
A、customer service in Israel is now improving
B、wealthy Israeli customers are hard to please
C、the tourist industry has brought chain stores to Israel
D、Israeli customers prefer foreign products to domestic ones
答案
A
解析
由短文主题及第一段要点,尤其是第一段第三句,不难推知答案为A。
转载请注明原文地址:https://kaotiyun.com/show/wF1O777K
0
考博英语
相关试题推荐
DonHambrick,amanagementprofessoratPennState’sSmealCollegeofBusiness,says"It’sbecomemuchmore_____andalotlessf
Tounderstandthemarketingconcept,itisonlynecessarytounderstandthedifferencebetweenmarketingandselling.Nottooma
Thiswatchis____toalltheotherwatchesonthemarket.
Afterourcomputernetwork_____forthethirdtimethatday,weallwenthome.
Terrorismhasbecomesowidespreadthatitisnowimpossibletodismissitastheactionofafewcrazypeople.Infact,terroris
Terrorismhasbecomesowidespreadthatitisnowimpossibletodismissitastheactionofafewcrazypeople.Infact,terroris
Rifleshootinghasbecomeafavoritediversionofcitydwellersnowadays,andgroupsofpeopleorganizeweekendtarget-shootinge
Stratford-on-Avon,asweallknow,hasonlyoneindustry—WilliamShakespeare—buttherearetwodistinctlyseparateandincreasingl
Stratford-on-Avon,asweallknow,hasonlyoneindustry—WilliamShakespeare—buttherearetwodistinctlyseparateandincreasingl
随机试题
Americanshaveasenseofspace,notofplace.GotoanAmericanhomeoutsidethecity,andalmostthefirstthingyoudoisdri
女,23岁,两下肢感觉麻木,结合图像,最可能的诊断是
A.连续3次或以上快而规则的房性或交界区性期前收缩B.心房内产生极快的冲动,心房内心肌纤维极不协调乱颤,心房丧失有效的收缩C.各种原因引起心脏冲动起源或冲动传导的异常,可引起心脏活动规律发生紊乱D.异位起搏点兴奋性增高,过早发出冲动引起的心脏搏动E
白色血栓常见于()。
用友报表系统中,报表的单元类型包括( )。
关于沃尔评分法,下列说法中正确的有( )。
下列选项中,不属于流转税税种的是()。
督察人员在现场督察中发现公安机关人民警察违法违纪的,可以采取的当场处置措施包括()
与阈限概念最吻合的测定方法是()。
HenryFord,thefamousU.S.inventorandcarmanufacturer,oncesaid,"ThebusinessofAmericaisbusiness."Bythishemeantth
最新回复
(
0
)