How does the woman feel at the beginning of the conversation?

admin2012-04-07 67

问题 How does the woman feel at the beginning of the conversation?

M: Customer service. Andney Grant speaking. How may I help you?
W: I can’t believe this is happening. I called and ordered a 32-inch bag last Friday. But today I found that you sent a 24-inch one. I was planning to use that bag during our vacation in Mexico, but it doesn’t seem possible any more because we will take off on Saturday. It’s only two days away. What am I supposed to do?
M: I’m really sorry, madam. I’ll check right away. Would you please tell me your order number?
W: It’s CE2938.
M: Just a minute. I do apologize, madam. There did seem to be a mistake. I’ll have the correct size bag sent to you by overnight mail right away. It will arrive in time for your Saturday trip. Again I apologize for any inconvenience caused by our mistake. I promise it won’t happen again.
W: OK. Well. Thank you.
M: Thank you, madam, for choosing Linch’s Mail. I hope you will have a wonderful vacation.

选项 A、A 24-inch bag.
B、A 29-inch bag.
C、A 32-inch bag.

答案C

解析细节题。在第一个话轮中女士明确指出自己订购的是一个32英寸的包(I called and ordered a 32-inch bag)，因此本题答案是[C]。

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本试题收录于：公共英语二级笔试题库公共英语（PETS）分类

公共英语二级笔试

公共英语（PETS）

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How does the woman feel at the beginning of the conversation?

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