— You will hear five short recordings about improvements in the workplace. — For each recording, decide What improvement has bee

Growth for a new business like ours can be as much of a problem as a positive. You’re struggling to keep up on all fronts, and the people side of things can be a real headache. What we do is rather specialised, which means you can’t just take people on as and when you need them. That’s why making the skills building sessions available to more people was a good idea, as it means we can grow expertise internally.

It was very complicated to arrange, but now we’re seeing the benefits. There just wasn’t enough room for everyone and everything. People had to keep going downstairs to do copying, and they could hear each other’s phone calls - very distracting. But setting admin up in the new building has given everyone room to breathe, and the atmosphere in both places is better now. The next thing will be upgrading the PCs.