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  3. If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of informati

If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of informati

admin2014-02-13  75
问题     If you’re looking for ways to improve your products or services, customers can be one of your most valuable sources of information and market research. So why not take it a step further and visit some of them?
    Ideally, you want to do this in person, so you may need to offer your customers something for their time. They may be pleased that you take their opinion seriously, and they may also enjoy getting a chance to help influence your products or services. If your customers are in different places, you could make such visits part of your business travel to get a wider range of responses.
    One expert recommends that you make your customers feel comfortable during the visits. You’re not trying to sell anything through these meetings, so plan to spend 80 percent of your time listening.
    Don’t try to lead your customer to give responses that you really want to hear. Instead, ask questions that focus on the customer’s experience, such as whether they got what they were hoping for and what they found difficult or enjoyable.
According to the passage, your customers can be very helpful in ______.
选项 A、expanding your business
B、reducing your production cost
C、selling your products or services
D、improving your products or services
答案D
解析 事实细节题。本题询问客户在什么方面可能提供帮助。根据第一段第一句“如果你寻找改进产品和改善服务的方法，顾客会是你最有价值的信息和市场定位来源之一”。可知D项improving your products or services(改进产品和改善服务)正确。
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本试题收录于： 大学英语三级B级题库大学英语三级分类
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