2. 外语
  3. From: David Baker To: Jimmy Evans@ Subject: Account No. 32569 Date: February 25 Dear Mr. Evans, We received your mail yesterday

From: David Baker To: Jimmy Evans@ Subject: Account No. 32569 Date: February 25 Dear Mr. Evans, We received your mail yesterday

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问题 From: David Baker
To: Jimmy Evans@
Subject: Account No. 32569
Date: February 25
Dear Mr. Evans,
We received your mail yesterday and would like to express our sincerest apology for our delivery mistake. We shipped items in excess of the quantity you specified in your order.
I have made arrangements to pick up the excess office supplies from your office at 2: 00 on Wednesday. Please make sure that a member of your staff will be available to sign a return form. I talked to our accounting department to credit your account for the charges that were generated as a result of our mistake.
Rest assured that this error will not happen again. We extend our gratitude for bringing this matter to our attention. This will help us in providing you better service in the future. We are looking forward to serving you again. To make up for this error, we are offering you a 50 dollar coupon which you can use for your next purchase at our company. Our aim is to regain your confidence and trust.
Thank you for doing business with the Office Max Company. If you have any other concerns that you would like to address, please feel free to contact me at 265-578-9087. Thank you very much and have a nice day.
Sincerely,
David Baker
Customer Service Department
What has Mr. Baker already arranged for?
选项 A、The delivery of additional office supplies
B、The rescheduling of a delivery
C、A replacement for missing items
D、A refund of some money
答案D
解析 关于配送物品失误的措施，贝克已经指定财务部把错送货物的金额汇到客户账户，因为只是对超过的物品进行退款所以不是全额而是部分货款。
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