2. 外语
  3. To: Teresa Buckingham From: Graham Liddle Subject: RE: Faulty Goods Date: April 15 Dear Miss Buckingham, I am extremely sorry

To: Teresa Buckingham From: Graham Liddle Subject: RE: Faulty Goods Date: April 15 Dear Miss Buckingham, I am extremely sorry

admin2020-05-13  17
问题 To: Teresa Buckingham
From: Graham Liddle
Subject: RE: Faulty Goods
Date: April 15
Dear Miss Buckingham,
I am extremely sorry to hear about the problems you are having with your new microwave that you purchased from our store. — [ 1 ] — I can assure you that we pride ourselves in providing the highest quality goods and are disappointed that you have received poor service. I am happy that the kettle and blender you bought alongside the microwave are working without problems, and I can only apologize for the inconvenience caused by the faulty microwave.
We, at Redmans, will strive to rectify the problem as soon as possible and are happy to offer you a number of options: We can send out one of the experienced members of our service team to take a look at the device today and hopefully resolve the issue then and there, or we could send a brand-new replacement product directly to your home. — [ 2 ] — Unfortunately, this may take 2 or 3 working days as it will be dispatched from our main depot. If neither of these options is suitable, we will be happy to offer you your money back if you bring the faulty product in to us.
Please let me know what would work best for you. — [3] — I will be available to respond between the hours of 9:00 A. M. and 7:00 P. M. and will do my utmost to resolve the situation. I can assure you that I will pass on your thoughts to the store manager and would like to offer you a discount on your next purchase for your troubles. — [4] —
I look forward to receiving your reply.
Yours sincerely,
Graham Liddle (Redmans Customer Services Team Leader)
How should Miss Buckingham let Redmans know how she wishes to proceed?
选项 A、By telephoning the repair team
B、By replying to Graham Liddle’s e-mail
C、By going to the store to speak to the manager
D、By filling out the return form that came with the microwave
答案B
解析 要求事项多在文本后半部分以祈使句的形态出现。这里也如此，在第三段说，“Please let me know what would work best for you．”请对方告知希望的事项，发送电子邮件的人是Graham Liddle (Redmans Customer Services Team Leader)，因此正确答案是(B)。
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