首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of
admin
2013-01-12
63
问题
I have had just about enough of being treated like a second-class citizen, simply because I happen to be that put-upon member of society — a customer. The more I go into shops and hotels, banks and post offices, railway stations, airports and the like, the more I am convinced the things are being run solely to suit the firm, the system, or the union. There seems to be a deceptive new motto for so-called "service" organizations — Staff Before Service.
How often, for example, have you queued for what seems like hours at the Post Office or the supermarket because there were not enough staff on duty to man all the service grilles or checkout counters? Sure? in these days of high unemployment it must be possible to hire cashiers and counter staff. Yet supermarkets, hinting darkly at higher prices, claim that uncovering all their cash registers at any one time would increase overheads. And the Post Office says we cannot expect all their service grilles to be occupied "at times when demand is low".
It is the same with hotels. Because waiters and kitchen staff must finish when it suits them, dining rooms close earlier or menu choice is cut short. As for us guests, we just have to put up with it. There is also the nonsense of so many friendly hotel night porters having been thrown out of their jobs in the interests of "efficiency" (i. e. profits) and replaced by coin — eating machines which offer everything from lager to laxatives. Not to mention the creeping threat of the tea-making kit in your room: a kettle with a mixed collection of tea bags, plastic milk cartons and lump sugar. Who wants to wake up to a raw teabag? I do not, especially when I am paying for "service".
Can it be stopped, this worsening of service, this growing attitude that the customer is always a nuisance? I angrily hope so because it is happening, sadly, in all walks of life.
Our only hope is to hammer home our anger whenever and wherever we can and, if all else fails, bring back into practice that other, older slogan — Take Our Custom Elsewhere.
The writer feels that nowadays a customer______
选项
A、deserves the lowest status in society.
B、is unworthy of proper consideration.
C、receives unexpected quality service.
D、is the victim of some public services.
答案
D
解析
题干问:“作者认为如今顾客……”。根据对第1自然段的归纳得出选项D“成为公共机构的受害者”为正确选项。而选项A“应得最低的社会地位”,选项B“不值得恰当的考虑”和选项C“得到的是出乎意料的高质量的服务”都不是作者在第1自然段所讲的中心。
转载请注明原文地址:https://kaotiyun.com/show/wp9O777K
0
考博英语
相关试题推荐
TheBritisharenotsofamiliarwithdifferentculturesandotherwaysofdoingthings,______isoftenthecaseinothercountr
Whenhetriedtomakea______,hefoundthatthehotelthathewantedwascompletelyfilledbecauseofaconvention.
Vitaminsareorganiccompoundsnecessaryinsmallamountsinthedietforthenormalgrowthandmaintenanceoflifeofanimals,
Vitaminsareorganiccompoundsnecessaryinsmallamountsinthedietforthenormalgrowthandmaintenanceoflifeofanimals,
Vitaminsareorganiccompoundsnecessaryinsmallamountsinthedietforthenormalgrowthandmaintenanceoflifeofanimals,
Vitaminsareorganiccompoundsnecessaryinsmallamountsinthedietforthenormalgrowthandmaintenanceoflifeofanimals,
Vitaminsareorganiccompoundsnecessaryinsmallamountsinthedietforthenormalgrowthandmaintenanceoflifeofanimals,
Exactlywherewewillstandinthelongwaragainstdiseasebytheyear2050isimpossibletosay.(111)Butifdevelopmentsin
Shehadashy,retiringsidetoherpersonalitythatwascompletelyatoddswithherpublic______.
随机试题
医院内感染的病原体的来源分为_________和_________两类。
糖酵解的关键酶是磷酸戊糖途径的关键酶是
某服装公司几十年来一直生产和经营各种服装,产品质量卓越,顾客信誉好,使得公司经营规模不断扩大,并在最近十几年里一直处于国内服装市场的领先地位。在2004年上半年,公司领导层通过环境分析,认为随着人们收入水平的提高和生活方式的改变.人们对休闲装的需求增长,据
下列关于铁路旅客人身意外伤害保险的说法中,错误的是()。
被誉为“人造洞庭”的人工湖泊是()。
据某房地产公司统计资料分析,2012年A省H市二手房均价为6421.9元/平方米,同比涨幅5.3%,2012年政府实施了一系列调控房价的措施,这些措施使二手房价格涨幅趋势相比2011年7.1%的涨幅已经出现一定的回落,宏观调控的效力得到明显体现。
关于法律关系主体的权利义务与作为法律规则内容的权利义务,表述正确的是()。
下列程序的输出结果是()。#includevoidmain(){intn[][3]={10,20,30,40,50,60};int(*p)[3];p=n;cout
Bodypaintorfacepaintisusedmostlybymeninpre-literatesocietiesinordertoattractgoodhealthorto______disease.
A、Thestorewillnotbeinbusinessifthemancan’tgethismoneyback.B、Thestoreismisleadingwithitsbeautifuladvertisin
最新回复
(
0
)