首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel i
admin
2013-04-08
29
问题
In recent years, Israeli consumers have grown more demanding as they’ve become wealthier and more worldly-wise. Foreign travel is a national passion this summer alone, one in ten citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald’s and Pizza Hut are setting a new standard of customer service, using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to "Have a nice day" has caught on all over Israel. "Nobody wakes up in the morning and says, ’Let’s be nicer,’" says Itsik Cohen, director of a consulting firm. "Nothing happens without competition."
Privatization, or the threat of it, is a motivation as well. Monopolies(垄断者) that until recently have been free to take their customers for granted now fear what Michael Perry, a marketing professor, calls "the revengeful(报复的) consumer." When the government opened up competition with Bezaq, the phone company, its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, "People want revenge for all the years of had service." The electric company, whose monopoly may be short-lived, has suddenly stopped requiring users to wait half a day for a repairman. Now, appointments are scheduled to the haft-hour. The graceless El A1 Airlines, which is already at auction(拍卖), has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan, "You can feel the change in the air." For the first time, praise outnumbers complaints on customer survey sheets.
选项
A、customer service in Israel is now improving
B、wealthy Israeli customers are hard to please
C、the tourist industry has brought chain stores to Israel
D、Israeli customers prefer foreign products to domestic ones
答案
A
解析
推理题。通读全文可知文章主要谈及的是由于以色列公民越来越富有,出国旅游的机会增加了他们的见识,也因为竞争的日益激烈和国有垄断私有化进程的加快,因此国内的服务意识在不断改善,故A项正确。
转载请注明原文地址:https://kaotiyun.com/show/wrr7777K
0
大学英语四级
相关试题推荐
StockpiledPesticidesHarmingAfricanPeople’sEnvironmentVastquantitiesofobsoletepesticideshaveposedaseriousdange
LearningthroughTestsTakingatestisnotjustapassivemechanismforassessinghowmuchpeopleknow,accordingtonewre
Itseemsindividualcancercellssendoutthesamedistresssignalsaswounds,trickingimmunecellsintohelpingthemgrowinto
TherearemanytheoriesaboutthebeginningofdramainancientGreece.Theonemostwidelyacceptedtodayisbasedontheassum
You’veheardofGoogle.You’venodoubtheardofYahoo,too.Butdoyoureallyknowhowtousethem?Ifyou’refrustratedbysea
Accordingtotheauthor,thegreatestmistakeofourforefatherswasthat______.Itcanbeinferredfromthethirdparagrapht
Forthispart,youareallowedthirtyminutestowriteacompositiononthetopicTouristIndustryinChina.Youshouldwriteat
A、Becausemarketinggroupshavecollectedconsumers’informationforyears.B、Becausemarketinggroupscansendmessagesaround
A、Shecanhelptheman.B、Theservantneedsomehelp.C、Thecomplaintwillbehelpful.D、Thecomplaintwon’treallydoanygood.
A、Inafewweeks.B、Intwoorthreemonths.C、Inabouttwoyears.D、Intenyears.C题干询问该产品何时才能上市。文章中直接的相关描述为thisfishsnackfood
随机试题
公务员惩戒坚持的原则是
Χ线管的结构参数不包括
患者,男性,30岁。头部被钝器击伤后出现头皮血肿,在抽吸出积血后应给予
海关工作人员在调查处理违法案件时,遇到有下列情形之一的,应当回避______。
教育行政侵权行为的主体是教育行政机构及其公务员,但教育行政赔偿主体是_______。
给定资料网络反腐指的是网络社交媒体资源使用者通过信息传播方式,有效发挥舆论监督功能,对社会腐败现象进行揭发、评价、质疑和通报,以此来遏制腐败,维护社会公平、正义。在互联网时代,网络反腐已然成为我国反腐机制中不可或缺的重要组成部分。社会主
核聚变是这样一个过程——原子核聚合或被“熔化”,并且在这个过程中释放出能量,聚变的副产品之一是氦气。最近使用装在一个密封烧瓶里的重水进行了一次聚变试验,烧瓶放在一个充满空气的单间里,以消除外来振动。在试验之后,在单间的空气里有未测量到的氦-4气体,试验者以
1992年党的十四大之所以能够明确地把建立社会主义市场经济体制作为我国经济体制改革目标,是因为在社会主义可以实行市场经济的理论上有了重大突破。这个重大突破就是认识到()
Thewealthofacountryshouldbemeasured______thehealthandhappinessofitspeopleaswellasthematerialgoodsitcanpr
Astheeconomicroleofmultinational,globalcorporationsexpands,theinternationaleconomicenvironmentwillbeshapedincrea
最新回复
(
0
)