• You will hear another five short recordings. Each speaker is talking about a visitor to the office. • For each recording, deci

Man: We’ve been getting cancellations of orders from clients, saying they’ve been receiving faulty goods. We need to improve the system - random checking isn’t good enough any more. And sales team leaders need to watch the situation carefully and report cancellations to head office immediately.

Woman: Finally, I believe that we need to create new departments and set departmental targets to direct our work. This will reduce inefficiency and increase output. The company has grown very quickly, in many directions, and it’s time to work in a more systematic way.