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  3. Tomas Rodriguez 65 Econo Lane,

Tomas Rodriguez 65 Econo Lane,

admin2011-03-11  32
问题                                                                         Tomas Rodriguez
                                                                         65 Econo Lane,
                                                                     Lexington, VA 24450
                                                                    Phone: (801)225-8649
October 21
Arcadian Clock Co.
Warranty Department
6531 West Board Street,
Richmond, VA 23230
To whom it may concern,
As my watch (model: 5M43-0B19, S/N: 6D8256) was clearly in need of repair, I recently took it to the Lexington Repair Center where the defective components in the watches are repaired. To my surprise, my request for the repairs to be billed to your company was declined in spite of the fact that there are still three years remaining in the coverage period. As there are no other authorized service centers in my area, I decided to pay for the repairs myself.
The following are the charges billed by the service center:
Parts:
New mainspring...........$23
New hour hand.............$8
New battery...................$5
Labor.............................$34
Total..............................$70
Showing prices including tax
I have included a copy of the receipt I got for the repairs and a copy of my warranty certificate. Please let me know if you need any additional information.
                                                                               Regards,
                                                                        Tomas Rodriguez
                              Warranty Certificate
Thank you for purchasing the 5M43-0B19 automatic watch. We are proud of our reputation for quality and customer service and our long history of providing fine timepieces to avid collectors around the world.
To maximize the performance of our products, Arcadian clocks and watches are made with the highest-quality materials available. However, should the product malfunction within five (5) years of the date of purchase due to a mechanical defect, we will cover the cost of repairs. Please note, however, that this warranty covers the cost of parts and labor only. Shipping, insurance, and batteries may not be claimed under this warranty.
In the event that the product requires repair or some other service, please take or ship it to one of the Arcadian’s authorized service centers. The centers are equipped with state-of-the-art equipment to provide our customers with a wide variety of repairs and services that are performed according to Arcadian’s professional standards. Please see the enclosed list of authorized Arcadia distributors and service centers in your country.
What does Mr. Tomas Rodriguez say about the Lexington Repair Center?
选项 A、It provided the service at a discounted rate
B、It is an authorized service center.
C、It performed unnecessary work.
D、It finished the job quickly.
答案B
解析 (第一篇文章)托马斯·罗德里格斯购买的产品还在保修期内，Lexington维修中心却不给他免费维修，于是他写信给阿卡迪安钟表店，由此可推断，“Lexington维修中心是授权服务中心((B)It is an authorized service center．)”。(A)、(C)、(D)与原文内容无关。
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