Which products have sold best? Which product does the man still need?

W: Now, let me turn to this month’s sales figures.., they’re very mixed.  Sales of fax machines are down again, but we’ve been doing quite well with answering machines. Mobile phones have been disappointing, though we’re hoping they may improve with the new model coming out next month.

M: It’s Derek Bond from Robinsons Ltd here. I’m phoning about my order for office equipment. I received the floppy disks last Monday, but the pens I ordered were missing, and they weren’t with the copying paper that arrived yesterday.