•Look at the notes below. •Some information is missing. •You will hear a man complaining. •For each question 9-15, fill in the m

F: Good morning, Customer Relations, Jennifer Miller speaking. How can I help you?
M: Yes, I am calling about the computer I bought from you last month. There are some problems with it now. The disk drive does not work properly. Last Sunday, it failed to work from time to time. I called your Service Department last week and they had it repaired. But today, it stopped working completely. What’s worse, it damaged one of my favorite disks. I just have no idea what to do with it.
F: OK. I think I need some information before we find out what the problem is. What model do you have?
M: It’s Dimension 4600.
F: Can I have you name and telephone number please?
M: Sure, it’s Arnold Philip, that’s A -R -N -O -L -D. My number is 517 -637 -9876.
F: OK. And do you still keep the invoice?
M: Yeah, I do.
F: What’s the reference number?
M: 3-2-4-1-N.
F: And the date of purchase?
M: 27th of May.
F: And how much did you pay for that?
M: It was ＄620 originally, but it was on sale then. So I got it at ＄570.
F: OK. What we are going to do now is to transfer you to the Service Department and see if they can have a second look at it.
M: I don’t think I have time for that. I have an appointment.
F: Then would you like them to call you back?
M: OK. How about late tonight?
F: No problem. I’ll do that for you.
M: Thanks.
F: You are welcome.