A、Having her bicycle repaired. B、Conducting a market survey. C、Lecturing on business management. D、Hosting an evening TV program

W: Good evening, and welcome to this week’s Business World, the program for and about business people. Tonight we have Mr. Steven Kayne, who has just taken over an established bicycle shop. Tell us, Mr. Kayne, what made you want to run your own store?
M: Well, I always loved racing bikes and fixing them. When I was working full-time as a salesman for a big company, I seldom had time to enjoy my hobby. I knew then that as soon as I had enough money to get my own business going, I’ll do it. I had my heart set on it and I didn’t let anything stand in my way. When I went down to the bank and got a business loan, I knew I’d love being my own boss. Now my time is my own. I open the store when I want and leave when I want.
W: You mean you don’t keep regular hours?
M: Well, the sign on my store says the hours are ten to six, but if business is slower than usual, I can just lock up and take off early.
W: Have you hired any employees to work with you yet?
M: Yeah, a couple of friends of mine who love biking as much as I do. They help me out a few days a week. It’s great because we play cards or just sit around and talk when there are no customers.
W: Thank you, Mr. Kayne. We wish you success in your new business.
Questions 19 to 22 are based on the conversation you have just heard.
19. What is the woman doing?
20. What did Mr. Kayne do before he took over the bicycle shop?
21. Why did the man take over a bicycle shop?
22. What do we learn about the people working in the shop?