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  3. Social media can be a powerful communication tool for employees, helping them to collaborate, share ideas and solve problems. Re

Social media can be a powerful communication tool for employees, helping them to collaborate, share ideas and solve problems. Re

admin2022-09-06  6
问题     Social media can be a powerful communication tool for employees, helping them to collaborate, share ideas and solve problems. Research has shown that 82% of employees think social media can improve work relationships and 60% believe it can support decision-making processes. These beliefs contribute to a majority of workers connecting with colleagues on social media, even during work hours.
    Employers typically worry that social media is a productivity killer; more than half of U. S. employers reportedly block access to social media at work. In my research with 277 employees of a healthcare organization I found these concerns to be misguided. Social media doesn’t reduce productivity nearly as much as it kills employee retention.
    In the first part of the study I surveyed the employees about why and how they used platforms like Facebook, Twitter, or Linkedln. Respondents were then asked about their work behaviors, including whether they felt motivated in their jobs and showed initiative at work. I found employees who engage in online social interactions with co-workers through social media blogs tend to be more motivated and come up with innovative ideas. But when employees interact with individuals outside the organization, they are less motivated and show less initiative.
    In the second part of the study I found 76% of employees using social media for work took an interest in other organizations they found on social media. When I examined how respondents expressed openness to new careers and employers, I found that they engaged in some key activities including researching new organizations and making new work connections.
    These findings present a dilemma for managers: employees using social media at work are more engaged and more productive, but they are also more likely to leave your company. Managers should implement solutions that neutralize the retention risk caused by social media.
    They can create social media groups in which employees will be more likely to collaborate and less likely to share withdrawal intentions or discussions about external job opportunities. Managers can also use social media to directly reduce turnover (跳槽) intentions, by recognizing employees’ accomplishments and giving visibility to employees’ success stories.
What does previous research about social media reveal?
选项 A、Most employees think positively of it.
B、It improves employees’ work efficiency.
C、It enables employees to form connections.
D、Employees spend much of their work time on it.
答案A
解析 推理判断题。定位句指出，研究表明，82％的雇员认为社交媒体能够改善工作关系，60％的员工认为它能够辅助决策过程。这些观点导致大部分员工运用社交媒体与同事进行沟通，甚至在工作时间也是如此。定位句中提到了社交媒体给工作带来的各种好处，可以看出员工们对此持积极的态度，故答案选A)。定位句中提到社交媒体的好处包括：社交媒体能够改善工作关系，能够辅助决策过程，B)是作者下文的研究得出的结论，不是之前的研究发现，故排除。C)是根据第一段第二句中social media can improve work relationships和第四段最后一句中making new work connections设置的干扰，社交媒体与工作关系有关，但只是研究中的部分观点，不足以概括研究的结论，而第四段中的观点是作者研究中提出的，不是之前的研究发现，故排除。文中虽然提到员工们会在工作时间运用社交媒体进行工作沟通，但是表达积极的含义，D)的含义较为消极，故排除。
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