首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
38
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C10】
选项
答案
purchased
解析
转载请注明原文地址:https://kaotiyun.com/show/xbNK777K
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
(1)Menandwomentendtochoosedifferentcareerpaths,andresearchershaveidentifiedthisasthebiggestreasonmenmakemor
(1)ChildrenasyoungasfourwillstudyShakespeareinaprojectbeinglaunchedtodaybytheRoyalShakespeareCompany(RSC).
(1)ChildrenasyoungasfourwillstudyShakespeareinaprojectbeinglaunchedtodaybytheRoyalShakespeareCompany(RSC).
Youshouldn’thaveaskedtheboytorunacrossthestreettobuythings;he________byapassingcar.
Somethoughttheywould________untilSunday.Therealistsknewthatthegamewasalreadyup.
Wheredoourfavouritefoodscomefrom?Thetruthmaysurpriseyou.Didyouknowcurryisn’tIndian?DidyouknowAmericanswere
收音机及电视机使得做广告的人有可能用这种方法吸引千百万人的注意。(capturetheattention)
Writealetterof80-100totheESSinwhichyou:explainwhyyouareinterestedingettingmoreinformationaskformo
BA0059toCapeTownBeoutofflyinghoursandmakeanarrangementBA0059toCapeTownmightbe【21】______fo
Whyisthewomancallingthedeliverycompany?
随机试题
患者,男性,25岁。因肾病综合征入院。查体:无贫血,肾功能正常,有严重低蛋白血症和高度水肿,尿圆盘电泳示高分子蛋白尿。下列哪个治疗方案是错误的
男性,55岁,确诊为心绞痛型冠心病来住院。该患者应具有以下哪组症状
医嘱:洋地黄0.1mg,qod,p.o.,正常执行时间为:
当煤气管道与氧气管等助燃气体管共架时,其最小净距应为()mm。
符合下列()条件的场所,不宜选择火焰探测器。
根据《建立相对独立的平面坐标系统管理办法》,下列关于相对独立的平面坐标系统的说法中,正确的是()。
投资效益包括()
下列各项中,不属于原始凭证的有( )。
根据《公司法》的规定,下列关于公司章程效力及修改程序的说法中,正确的是()。(2014年)
趋同进化:指不同生物物种在进化过程中由于适应相似的环境而呈现出外形上的相似性。下列属于趋同进化的是()。
最新回复
(
0
)