首页
外语
计算机
考研
公务员
职业资格
财经
工程
司法
医学
专升本
自考
实用职业技能
登录
外语
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done. Sho
admin
2015-01-30
37
问题
High-quality customer service is preached(宣扬)by many, but actually keeping customers happy is easier【C1】______than done.
Shoppers seldom complain【C2】______the manager or owner of a retail store, but instead will alert their friends,【C3】rel______, co-workers, strangers—and anyone who will listen.
Store managers are often the last to hear【C4】______(complain), and often find out only when their【C5】______ customers decide to frequent their competitors, according to a study jointly【C6】______(conduct)by Verde Group and Wharton School.
On【C7】av______, every unhappy customer will complain to at least four others, and will no longer visit the specific store. For every【C8】______(dissatisfy)customer, a store will lose up to three more due to negative reviews. The resulting "snowball effect" can be【C9】______(disaster)to retailers.
According to the research, shoppers who【C10】______(purchase)clothing encountered the most problem. Ranked second and third【C11】______grocery and electronics customers.
The most【C12】co______complaints include filled parking lots, cluttered(塞满了的) shelves, over-located racks, out-of-stock items, long check-out【C13】______, and rude salespeople.
Retailers can relieve the headaches by redesigning store layouts, prestocking sales items, hiring【C14】______(speed)and experienced cashiers, and having sales representatives on hand to answer questions.
Most importantly, salespeople should be diplomatic and polite【C15】______angry customers.
【C10】
选项
答案
purchased
解析
转载请注明原文地址:https://kaotiyun.com/show/xbNK777K
本试题收录于:
C类竞赛(非英语专业本科)题库大学生英语竞赛(NECCS)分类
0
C类竞赛(非英语专业本科)
大学生英语竞赛(NECCS)
相关试题推荐
OnJan.1,2002,twelveEuropeanUnioncountriesintroducedEurocoinsandnotes,________meansthat300millionpeoplebeganto
Mymother’sparentscamefromHungary,butmygrandfatherwaseducatedinGermany.Itseemshewasabletoholdaconversationi
JustasyouwillhavetoprepareyourselfforaperiodofpsychologicaldisorientationwhenyouleavetheUSA,youshouldknowt
Whatcausesgumdisease?______
不管她有什么借口,她都应该来开会。(nomatterwhat)
Thesubjectofthislectureishorology,thescienceofmeasuringtime.The【D1】______hascomealongwaysinceancienttimes.It
Thinkoflavendertodayandupcomeimagesofold-worldcottagegardensthickwithnoddinghollyhocksandpinkrosesroundthed
【T1】人人都需要朋友,若你在交朋友方面总是失败,就该反省自己,看是否你的个性有什么问题。(if)或许你有些在社交上应该避讳的缺点,比如势力、饶舌、说脏话等,这些都会妨碍你结交新朋友。【T2】无论你有什么社交缺点,都该正视它们,尽力摒弃。(whate
BA0059toCapeTownBeoutofflyinghoursandmakeanarrangementBA0059toCapeTownmightbe【21】______fo
WhyisGracecallingJohn?
随机试题
毛泽东在1941年精辟论述“实事求是”原则的著作是()
患者,女,36岁。心悸、手抖、性情急躁3个月;6年前生产1女婴后口服避孕药至今,为排除甲状腺功能亢进症,最可靠的检查是
风热咳嗽的症状有
A.舒筋丸B.抱龙丸C.三七伤药片D.活血止痛饮E.三品内含乌头类药物的中成药是()。
下列会计事项中,可能引起资本公积金额变动的有()。(2012年)
心理咨询师对心理咨询员的指导不包括()。
巴赫的《英国组曲》《法国组曲》《意大利协奏曲》等作品是()类乐曲。
某省检察机关请求其他省检察机关提供调查对象情况,是一种()。
党员:干部:青年
MostofthepeoplewhoarevisitingBritain______aboutthefoodandweatherthere.
最新回复
(
0
)