A、The woman didn’t pay her rent on time. B、She couldn’t find anyone to repair the washing machine. C、The woman had some repairs

M: Hello.
W: Hello, Sam. This is Emma Robert.  Sorry to bother you, but I’m having a small problem and I think you might be able to help me out.
M: My pleasure, Emma.  What’s up?
W: Well, you know, Julia and I moved into an off-campus apartment last year.  We’ve been happy with it until the past couple of months.
M: Yeah? What happened?
W: Well, the washing machine broke down, so we reported it to Ms. Hansen, the owner.  She said she’d take care of it, but a month went by and nothing happened.
M: Did you get in touch with her again?
W: I got a repairman to give me an estimate and I sent it to Ms. Hansen.  I had the repair done before hearing from her.  And I deducted the cost from the rent check.
M: So what’s the problem?
W: She called madly.  She said she could have gotten the repair done with less money.  Now she’s threatening to expel us for not paying the full rent.
M: Hold on, Emma. It does sound pretty serious, but I’m sure you can all sit down and work this out.
W: Well, you’re studying at the law school, so I wondered if you would mind coming with Julia and me when we go to talk to Ms. Hansen. We’re supposed to meet her at 7：00 tomorrow night.
M: Sure, I haven’t studied a lot about contracts yet, but I’d be glad to help you straighten things out.  I’ll stop by around 6:30.
W: That’s great. Thanks, Sam.
Questions 12 to 15 are based on the conversation you have just heard.
12. What can we learn about Emma?
13. Why is Ms. Hansen angry?
14. Why does Emma think Sam can help her?
15. What are Emma and Julia planning to do?